Apple recently revised its warranty policy, making significant changes that exclude hairline cracks in iPhone and Apple Watch displays from standard coverage. This move could result in unexpected additional costs for users, increasing the need to consider extended protection plans like AppleCare+.
Apple’s new policies
Until now, a single hairline crack on the display of devices, with no other visible damage, was covered by Apple’s standard warranty. This allowed users to get a free repair, since such damage it was considered a manufacturing defect rather than caused by improper use. With the latest update, however, these types of damage have been reclassified as “accidental damage”, therefore excluding them from the free warranty.
Apple’s decision to no longer cover hairline cracks under the standard warranty will result in an additional financial burden for users, who will now have to Consider purchasing AppleCare+ to avoid high costs for device repair. This change is seen by many as an attempt by Apple to increase sales of its extended protection plans, which offer broader coverage, but at a significant price.
This update marks a stark contrast from previous policies, which placed Apple in a leading position when it came to customer satisfaction in the technology industry. Changing these policies could damage this reputationespecially if consumers perceive this move as a regression in customer support.
Analysts and industry experts are divided regarding the possible repercussions of this policy. Some suggest it may be a necessary strategy for balance costs in a period of rising production expenses, while others see it as a risk to long-term customer loyalty. In the meantime, we remind you that Apple will soon be able to make its various communications with the arrival of WWDC 2024.
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