Turkish Airlines stated that the possible reason for the refusal of the airline's employees on April 19 to allow a Russian on board flying from Istanbul to Mexico is the position of the Mexican government. A representative of Turkish Airlines told Izvestia about this on April 22.
He pointed out that the Mexican government is concerned about the refugee situation, which may prevent many people from boarding flights into the country.
“The problem is most likely the attitude of the Mexican government. The fact is that many refugees are trying to get into the United States through Mexico. You should always have a full set of documents on hand, such as a passport, a visa, but still the reason is that they do not let many people through because of problems with refugees,” said a representative of the airline.
The company also indicated that preventing Russian tourists from entering is not a problem on the part of the airline. Turkish Airlines noted that the likelihood of refusal for those traveling to Mexico with a Russian passport is quite high. The airline representative recommended, if possible, to request an invitation from the Mexican side.
“If you have relatives or friends in Mexico, they can send an invitation to people coming from abroad. They have this opportunity. These are my personal recommendations that I can give you,” Turkish Airlines said.
On April 19, Turkish Airlines did not allow a Russian on board a plane that was supposed to fly from Istanbul to Mexico. A tourist from St. Petersburg told Izvestia that he had all the necessary documents in his hands and everything was in order. There were no problems at passport control in St. Petersburg, but, according to him, airline employees in Istanbul decided not to let him board a plane bound for Mexico after they saw a Russian passport without even touching the folder with documents.
The young man added that this is not an isolated case: several more Russian citizens were unable to fly out of Turkey. He appealed to the company in the form of an email so that it would compensate the amount of 60 thousand rubles spent on a ticket home.
Later, on April 21, it became known that Russian diplomats in Turkey expect a response from the Turkish Foreign Ministry and the airline management in connection with the difficulties with the transit of Russian citizens to Latin American countries.
Since the end of February, Turkish Airlines has not allowed passengers, including Russian citizens, on flights to Latin American countries for a number of reasons. As Russians removed from flights previously told the agency, among them a “clean” international passport or lack of luggage is indicated, and sometimes the motives are not voiced at all. According to one of the victims, the airline explained to her that the decision to deny entry was made by a third-party company that ensures security at the airport.
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