The Roads and Transport Authority in Dubai launched the “Accounts Manager” initiative for its distinguished customers from companies and institutions, which deal with the various institutions and sectors of the authority through the Customer Happiness Department.
The initiative aims to enhance the customer happiness aspects of companies and institutions in the local business community of the Emirate of Dubai, by facilitating and accelerating the services provided to them, in addition to strengthening the partnership with the private sector, developing customer loyalty by providing a distinguished service experience, and leadership in customer happiness and providing services. Seamless, personal and proactive based on customer needs.
Mahaila Al-Zahmi, Director of the Customer Happiness Department in the Corporate Administrative Support Services Sector at the Roads and Transport Authority in Dubai, said that the “Accounts Manager” initiative constitutes an important step in keeping pace with the wise government’s directions in improving the quality of life and the well-being of society in all sectors and at the business sector level, and providing an experiential experience. Dedicated to this category, which is one of the economic pillars of the Emirate of Dubai.
She added that the companies and institutions joining the initiative enjoy many basic benefits, including providing an account manager for companies to provide personal support and guidance on the RTA’s services, directly following up on the needs and suggestions of customers, while providing consultations from experts and specialists within the authority when needed, in addition to giving priority through the path. Express service centers to submit requests from distinguished customers quickly and easily.
She pointed out that the initiative facilitates exclusive access to the Authority’s business services package, representing an opportunity for the business community of companies and institutions joining this initiative to work on strengthening the partnership between the government and private sectors, in addition to informing them of investment opportunities through these consultations. Access to investment experts in the Roads Authority. And transportation to discuss the company’s growth opportunities.
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