Press
Suddenly the luggage starts moving on its own. A passenger demands almost 3000 euros from Flixbus for a lost suitcase. The company protests.
Vienna – Suitcase turmoil at Flixbus. A man from Vienna is demanding 2785 euros from the bus company because his luggage travelled to Zagreb without him. The annoying incident happened two months ago and the man still hasn’t got his valuables back.
Flixbus passenger not allowed to board, luggage travels to Zagreb without him
Josef previously reported on the travel chaos at heute.atOn April 2nd he wanted to set off for Croatia, but was hit hard at the Flixbus door. Josef was not allowed to board. The driver discovered when scanning the ticket that the ticket was not valid for the journey. The Viennese man had bought a ticket on the previous bus. After all, he was in his home town and not abroad like a German retired couple.
The hoped-for solution: quickly go to the ticket counter and buy a ticket for the right bus. But that didn’t work. When Josef came back, the bus was gone – along with his luggage, which he had already loaded onto it. And plan C also flopped, says the Viennese: “I wanted to take the next one, but because my passport was in the checked luggage, that wasn’t allowed either.”
The Croatia trip was ruined before it even began and on top of that a sheer Odyssey with FlixbusThe man has not yet received his luggage back.
Passenger demands 2785 euros for lost suitcase – Flixbus offers 270 euros
Now the Viennese man has hired a lawyer to get compensation from Flixbus. He is demanding 1,335 euros for the lost luggage and 370 euros for replacement costs (the tablet and jacket he needs for work were in the suitcase). In addition, he is paying 1,080 euros for the lawyer: a total of 2,785 euros.
A sum that Flixbus does not want to pay in this amount. “As a gesture of goodwill,” the customer service offered a compensation payment of 270 euros, which the passenger declined, Flixbus said in response to a request from IPPEN.MEDIA with.
Flixbus blames passenger: “We cannot explain why the passenger did not unload his luggage again”
The company does not consider itself responsible for the suitcase disaster, writing: “In general, it is the responsibility of our passengers to be at the bus in good time before the regular departure time to check in.” What happened at the bus station in Vienna is a mystery to Flixbus. “We cannot explain why the passenger did not unload his luggage after he was turned away by the driver and left the bus platform.”
Flixbus stressed that the man had loaded his luggage onto the bus on his own initiative, and that the vehicle had not left early. “We regret the inconvenience caused to the passenger,” the bus company said empathetically, but did not want to finance a new suit and a new tablet.
Luggage lost on Flixbus: Company points out obligations for travelers
Disagreement in the suitcase dispute. But what chances does Josef have to get compensation now? A look at the general conditions of carriage should give him little hope, Flixbus refers to these passages:
- 15.1.3: The passenger must mark his luggage with his name and address for correct allocation and return, in particular to avoid confusion.
- 15.5.1: Valuables […] and fragile items must be carried in hand luggage and not in checked baggage and are the passenger’s duty of care.
- 15.5.2: If valuables are nevertheless transported in luggage, no claim for liability exists. This does not apply in cases of intent or gross negligence.
It is quite possible that the Flixbus dispute will not have a happy ending for Josef. But he has not given up yet. Flixbus says: “Our legal department is currently examining the case and is in contact with the passenger regarding a fair settlement.” To simplify such disagreements about lost luggage when flying, an expert is calling for flat-rate compensation rates of up to 600 euros. (moe)
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