When the millennium was just beginning Steven Spielberg premiered Artificial intelligence, the possibility that machines could coexist with humans was almost unthinkable. Two decades later, this technology sits on the table of company boards of directors and transcends the agora of governments and international organizations such as the OECD, which, in 2019, adopted the first “set of intergovernmental policy guidelines on artificial intelligence (AI). )”.
Artificial intelligence, growth in the cloud or the phygital (connection between the physical and digital world), “these are the key trends in the second wave of digitization in which we are,” explained Minsait, an Indra company that is an expert in technological solutions for the growth of companies.
According to the report Compass of Digital Technologies in the Company, prepared by the National Observatory of Technology and Society (ONTSI), at the end of 2022, 11.8% of Spanish companies with ten or more employees had implemented AI in their processes (4.6% in micro-enterprises). A figure that, despite having grown 3.5 points, falls short compared to that of Ireland, Malta or the Nordic countries, where in 2021 it already exceeded 20%.
Far from replacing human labor, artificial intelligence will generate new talent by reskilling workers and adapting curricula to the professions of the future
The implementation of AI in companies is a competitiveness tool with unlimited fields of application that affect the entire value chain. From the analysis of demand itself to the design and creation of new proposals for small investors or the optimization of service and industrial processes. All this results in reducing costs, shortening times or minimizing errors. With AI we have gone from the determinism of traditional information technologies to the automation of reasoned tasks that facilitate creative thinking and decision making.
The human element, always essential
On the other hand, far from substituting human labor, properly applied AI will contribute to promoting and generating new talent from the requalification of workers and the adaptation of study plans for the professions of the future. Examples of new figures in the labor market can be the telework facilitator, the immersion counselor in augmented and virtual reality, the data detectives, the algorithm bias auditor or the human-machine team manager. In fact, the lack of empathy of AI makes it essential for people in sectors such as health, where although it can save lives through the early detection of diseases, it is not capable of explaining the reason for certain decisions or providing support. to relatives.
Silviano Andreu, director of Strategy and Innovation at Minsait, explains that “with the widespread use of AI in processes and operations, short-term imbalances will appear that will have to be managed. However, in the long run, the change will mean a new leap in the creation of wealth and the progress of society.
But AI alone is not enough to grow businesses; it needs other technologies such as the cloud. However, as extracted from the Minsait Ascendant Report, Modernize and Grow in the Cloud, “only 10% of organizations take advantage of their full potential”. Thus, growth in the cloud is the next big step. “Capturing that potential, with the capacity for innovation, flexibility and adaptation that it entails, and in a scenario as uncertain as the current one, is a strategic factor for competitiveness. This capture involves taking to the cloud and modernizing the technological systems that support all the operations in the organization”, explains Luis Abril, general director of Minsait and executive director of Indra.
In the long run, the change caused by AI in processes and operations will mean a new leap in the creation of wealth and the progress of society
Silviano Andreu, Director of Strategy and Innovation at Minsait
Mapping in the cloud of systems and infrastructures in business processes allows “maximizing the potential for innovation and the value of the data offered by the clouds. An extraordinary step to increase flexibility in decision-making in a time of uncertainty.” In addition, it facilitates the standardization of processes and the international expansion of business.
Minsait also anticipates the creation of new innovative and sustainable business models, capable of extracting value from new technologies in areas such as the world phygital, means of payment or cybersecurity. The connection between the physical and the digital that is already used in sectors with high added value such as energy or telecommunications is striking. Its application will have positive effects on the digitization of the industry and its transition towards intelligent operations, impacting areas such as industrial safety as well as quality and productivity improvement.
All these technologies, along with specialized talent, are the foundations of new business models that will contribute to social and economic advancement. However, from Minsait they insist that “it is essential to encourage education and training to increase the digital skills of professionals. They are the main assets of an unstoppable change”.
Innovation to build the future
Indra initiatives such as indraventures, for the promotion of open innovation and intrapreneurship, are essential for the growth of the business fabric. Indra has developed a network of alliances and investments in startupsoriented towards disruptive digital technologies and the deep tech. Recent investments include Sateliot, a startup working on the deployment of a constellation of nanosatellites to provide IoT communications services with global coverage, or Nearby Computing for the joint development of next-generation network orchestration solutions. In intrapreneurship, with the program InnovatorsIndra challenges its workers every year to respond to the challenges of the organization with technological and digital innovation proposals, having the possibility of developing them under the framework of indraventures.
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