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“Connect with Emma, our virtual assistant, and get answers to your immigration questions. “Emma is available for desktop computers and mobile devices, in both English and Spanish,” they wrote from their official X account, adding a link to the site that specifies in greater detail how to use this tool.
“Our Emma can help you find the information you need about immigration“, they say in that address. In this way, migrants who wish to process the green card have a resource available to clarify doubts regarding the process and eligibility criteria.
Uscis has reported an important modification in its procedures.
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What functions does the Uscis virtual assistant perform?
According to what they explain from Uscis, Emma’s goal is power indicate how to carry out the green card process in a simpler and more understandable way for immigrants, given that sometimes the information that comes from the authorities can lead to confusion.
In that sense, Emma seeks to facilitate the user experience, and provides different specific functions that can be very useful for it, such as give immediate answers about services, provide help for navigation through the website of Uscis and search for necessary information which is based on the questions and terms used by this tool itself.
How to talk to her? On the USCIS website they say that You just need to click on the link that says “Do you need help? “Ask Emma”, and from that moment the virtual assistant will be at your disposal. Another way to contact her is to click on “I need help”, the link at the bottom of the page.
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