Press
Despite the insolvency, an FTI customer can go on holiday. An unexpected ray of hope in the midst of the crisis – most trips are cancelled. The reactions are mixed.
Munich – The announcement of the insolvency of tour operator FTI has ruined many people’s anticipation of their vacationIn the first step, all trips until the beginning of June were cancelled, and now all bookings until July 5th. For many who booked their “best time of the year” with the insolvent company, there is still uncertainty as to whether they will be able to go on holiday this year.
But while for many who were already on the road, the holiday took a bad turn Another FTI customer received a positive surprise.
“And if you don’t want that?” – Reaction to the happy RTI message rather reserved
“We received a call that our trip from Zurich will go ahead as planned starting on July 18th, and they were able to rebook us with another travel agent. There are no additional costs,” wrote the FTI customer on FacebookA group quickly came together on the social media platform in which those affected can exchange ideas.
For the FTI customer, the rebooking of her trip was good news: “We want to go on vacation and this way we don’t have to worry about anything, and I don’t have to pay any more.” However, the good news for the FTI customer was met with less enthusiasm by the other members of the group. Instead, many users reacted skeptically that an FTI trip could take place when a whole series of others had to be canceled.
The woman’s statement that the rebooking had not been discussed with her in advance was met with particular outrage. “It won’t work without consent. Get advice from a lawyer.” Another user pointed out the data protection issue: “And if you don’t want that? They can’t just pass my data on to another organizer.”
“The main thing is that I can go on holiday” – FTI customer is lucky for a specific reason
Another Facebook user later explained the holidaymaker’s stroke of luck: “Just to clarify, the woman booked in Switzerland and FTI Switzerland has not yet filed for bankruptcy.” In addition to the German branch, the group also includes various companies from neighboring countries and subsidiaries. FTI’s bankruptcy does not apply to all of them.
A fellow countrywoman was less fortunate, as she wrote in the comments: “I also live in Switzerland, but had booked my trip through FTI Germany. My upcoming trip has since been cancelled.” A family from Vienna also had to throw their trip, which cost around 6,000 euros, in the trash – but at least they can expect to be reimbursed for the costs. The family had booked a package holiday that is insured by the German Travel Insurance Fund (DRSF). It is important to note that a special document in the booking confirmation.
However, the mistrust of many is hardly surprising given the sometimes frightening reports from travelers on site. Several customers of FTI are forced to make further payments after their hotels went bankrupt Some were worried about their return flights. Around 15,000 were still travelling a week after the bankruptcy. The customer from Switzerland is certainly happy about the holiday prospects: “I don’t care at all, the main thing is that I can go on holiday.”
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