The Azure status page showed services affected in the Americas, Europe, Asia Pacific, Middle East and Africa. Services in China and its platform for governments were not affected.
Before noon, “Azure” said that “most users should have seen the resumption of services, after a complete restart of Microsoft’s wide area network,” according to Reuters.
A disruption of the Azure cloud computing platform can affect a range of services and create a domino effect, as almost all large global companies use the platform.
Azure has 15 million business customers and more than 500 million active users, according to Microsoft data.
Companies have become more dependent on online platforms after the pandemic led to more employees working from home.
Microsoft said earlier that it “has determined that the network connectivity issue occurs with devices at the level of the company’s wide area network,” adding that this “affected customers’ connectivity on the Internet to Azure, as well as connectivity between services in data centers.”
Microsoft added in a subsequent tweet that it had “rolled back a network change that it believes is causing the problem and is using additional infrastructure to expedite the process of restoring services.”
Microsoft did not disclose the number of affected users, but data from the “Down Detector” website to track crashes showed that there were thousands of cases spread across continents.
During the outage, users experienced problems exchanging messages, joining calls, or using any of the Teams features. Many took to Twitter to share developments regarding the outage, as the hashtag “Microsoft Teams” was widely circulated on the social networking site.
Teams, which is used by more than 280 million people worldwide, is an integral part of the daily operations of companies and schools, which use it to make calls, arrange and hold meetings and organize their workflow.
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