Telephone operators and tower operators have been working since yesterday afternoon to try to restore and normalize the telecommunications service in the Valencian Community especially, the territory most affected by DANA, which has already caused dozens of deaths.
In certain parts of the Valencian Community, problems have been reported in the telecommunication systemsyes for hours, with problems in landline, mobile and internet telephony. Faced with this situation, companies in the sector have activated special protocols and devices to try to address the situation. They have also reinforced their technical teams to try to minimize problems.
The main incidents that telecoms encounter to restore service in the affected areas are the difficult access to the plants that provide service due to floods and road closures, in addition to problems with the electricity supply due to the rains. and floods. That is why, according to sources from the main companies, They are actively working with the Security Forces and the Administrations to gain access to these centers and guarantee the most basic communications services.
«Telephone has deployed massive reinforcement in the Valencian Community to repair the damage caused by floods and power outages as a result of DANA. Additional brigades have been sent to affected areas, as well as generating equipment and satellite phones. Telefónica’s operations team is working from the first moment in collaboration with the Generalitat Valenciana and with the UME (Military Emergency Unit), so that technicians can reach the flooded plants. “112 continues to be the recommended route to communicate emergencies,” teleco sources highlight.
«We are working in collaboration with the State Security Forces and the emergency services to recover total normality of communications by reinforcing teams and developing specific actions in the affected areas. It is expected that throughout the morning the critical alerts will disappear and the situation in those areas will begin to stabilize, which would allow us to recover normality in terms of mobile and landline availability throughout this day,” indicate sources from Masorangewho also express all their “solidarity and support for the affected people.”
For its part, Vodafone reports having suffered “fiber cuts as a result of the storm in the Valencian Community, affecting its fixed and mobile network. “The technical team continues working since yesterday afternoon to reestablish 100% service in collaboration with firefighters, Police, EMU, local corporations and other authorities.” Related to all this, the teleco has indicated that they have activated unlimited data on the mobile phones of customers in this community to facilitate communications for those affected and are preparing other measures.
From the side of telecommunications tower companies, Cellnex confirms that they are also experiencing problems at their facilities but that they have also been trying to resolve the incidents for several hours. In their case, the main problem is in the electricity supply that serves the sites and also in access to them. To minimize the impact on the service, they are in permanent contact with telephone operators and are using batteries to provide electricity to their sites.
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