Based on a UK investigation, Microsoft has decided to change annoying mechanics in his services of Xbox Live And Xbox Game Pass linked to renewals, setting an example for the rest of the subscriptions In circulation.
How many times have we found ourselves a spend for services that we do not use and that we promise to cancel? One of the reasons we don’t do it right away is due to the inability to request a refund, postponing the problem to the next month. For this reason, the UK government is investigating the system of Automatic Renewal.
The Competition and Markets Authority, the British government agency that is working on the investigation, has specifically targeted all self-renewal systems of PlayStation, Xbox And Nintendo Switch. Although the research began in 2019, after Microsoft was contacted by the agency, it announced today that it was working on changes, promising improvements for its subscription services.
One of the most important changes is the refund system reserved for those who buy a annual subscription which can be requested in case of inactivity and is related to the remaining time. Also, users with unused accounts will be contacted, and after a period of inactivity, they will come automatically deleted, which will stop Xbox Game Pass renewals unnecessary for users.
Console subscription service auto-renewal practices are under investigation by the UK competition authority
Microsoft has agreed to a number of improvements to the consumer experience inc:
> Pro-rata refunds for annual subs
> Inactive membership outreachhttps://t.co/wSoJVtwJAU pic.twitter.com/fALms1Ps2v– Piers Harding-Rolls (@PiersHR) January 26, 2022
If you want to know more about what’s new in the world of Microsoft and its recent acquisition of Activision Blizzard, take a look at this article where we talk about the titles that will be added to the subscription service.
These changes will apply to Microsoft subscriptions, such as Xbox Game Pass, and could give you a lot more benefits to consumers. News from the counterparties is awaited Sony And Nintendo, who will likely be contacted by the UK agency.
For now, we can turn to the real reason why such subscriptions exist: games! To find out which titles can be accessed for free with Xbox Game Pass this year, check out this article. If, on the other hand, you are more interested in the world of Sony, in this article we talk about a new service, PlayStation Spartacus.
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