The reliability of taxi rides has suffered since the 2018 taxi reform. HS is now asking readers about their experiences of using a taxi in the Helsinki metropolitan area.
Christmas and during the New Year festivities, it is timely to find out how HS readers have experienced the use of taxis in the metropolitan area. HS is now seeking customer views on taxi use in recent years.
The industry has been much criticized since the 2018 taxi reform. The reliability and safety of using a taxi have suffered as a result of the reform, which has also been a concern for the taxi association, the industry’s advocate.
To solve the problems, the current Finnish government amended a law that had significantly relaxed the regulation of the taxi industry three years ago. For example, a taxi license now requires a business ID and an entrepreneur test. Pricing practices were also tightened.
What kind taxi use is now in Helsinki, Espoo, Kauniainen and Vantaa? The HS survey can be answered, for example, by considering the following steps related to taxi journeys.
How have taxi drivers behaved at the taxi stand and during the journey?
How has the price been determined and was it reasonable in your previous experience of using a taxi? Did you have the opportunity to familiarize yourself with the pricing before the trip started?
Was the taximeter on? Did you receive a receipt for the trip without asking or asking? How did the taxi driver react to the request for a receipt?
Do you use to order a taxi instead of going to a taxi stand? What has it been like to use a taxi through apps?
How well has the taxi driver found your destination? How did you get him there?
We will not publish the names of defendants without their permission.
Read more: Dark nights, gray days.
Read more: The bus is more likely to take a taxi home from Christmas.
Read more: Helsinki taxi inspection strike: 86 taxis were inspected, 51 found deficiencies.
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