Sometimes technology plays tricks on companies like Tesla, which make the software a strong point. During the day of November 20, several owners of the electric cars of the aforementioned brand reported connectivity problems, which have caused, in the worst cases, the inability even to get into a car. Going haywire was the Tesla application, which doubles as a recognition to be able to open the car doors when you are not in possession of the ‘classic’ analog key.
The global ‘software’ failure was repaired after long hours of waiting. Users had seen the ‘500 Server Error’ message, typical of a connectivity problem. However, several motorists had access to the cars, thanks to the Bluetooth system or precisely because of the proprietary key card; however they were unable to use the various services in the cockpit.
Cell phones are used as a key to unlock and start Tesla vehicles, and owners can access many controls via the mobile app. This disruption to service came after Tesla sent a new update to its mobile app earlier this week. Specifically, new features have been added, but obviously the change in the software version has conflict with the connectivity function. Being very annoying, the breakdown led motorists to complain publicly. To the point that Elon Musk, founder and CEO of Tesla, had to apologize with a significant “It will not happen again“. On Twitter, the entrepreneur appeared to be directly interested in the matter.
“Tesla is a bit of a victim of his success. If you buy a high-tech car that starts with a click on your smartphone and if you don’t carry the key with you, this is what happens.David Bailey, an expert in the automotive industry, commented too harshly to the BBC – according to Corriere della Sera. Indeed, in these cases, it is always better to have a plan B. And even if Musk apologized for the inconvenience, the majority of Tesla users admitted that they always have the so-called ‘key card’ at hand to get into the car when in fact the connection is not perfect.
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