Helsinki-Vantaa|Customers criticize, among other things, the congestion in the waiting area, the food and the quality of the construction. Finnair’s long-term customer Juhani Niinistö notices a collapse in the service level in the longer term.
Carrier Finnair’s new waiting area or lounge at Helsinki-Vantaa airport has come under criticism.
The reprimanding feedback is aimed at many details, but the washing facilities receive particular criticism. The new lounge offers the opportunity to wash in a private shower while traveling by air.
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