The violent DANA that has affected several Spanish provinces this week has caused the death of more than a hundred people, dozens missing and countless material damages.
The insurance employers UNESPAalong with the Insurance Compensation Consortium (entity dependent on the Ministry of Economy), has created a website that explains How damages to insured property and persons are compensated caused by natural phenomena, which can be consulted clicking here.
It is the most tragic storm so far this century in the country and, consequently, the Spanish insurance sector is moving to address the damages faced by DANA victims. In this case, Valencia has been greatly affected and the damage there and in the rest of the provinces – such as Albacete or Málaga – will be mostly covered by CCSAs reported by the Minister of Economy, Carlos Body.
What is the Insurance Compensation Consortium?
It is a public body in charge of Ministry of Economy, Commerce and Businesswhich compensates victims of extraordinary events – such as the DANA – whose damages are caused by a natural phenomenonso damage to homes, cars, businesses and agricultural land, among others, is covered. But, an important fact is that, the CCS, only responds if the individual had previously contracted insurance and is up to date with payment.
It is not necessary for the insurance contracted to cover exactly these damages, but rather it must be a basic one for home or careven if the latter is third-party insurance or if a person who died due to the floods had life insurance, it will be the CCS who takes charge.
What can my insurer do?
Insurance companies charge an excess premium on each home or car insurance in order to finance the Consortium. In fact, in these types of extreme situations, provide their call centers to help coordinate your clients’ queries and have them attended to by the CCS.
First of all, Mutua Madrileña you have enabled the phone 915 036 415 to offer urgent assistance, in addition to having activated a special assistive device for its insured.
For its part, Generali has enabled the number 900 300 600. On the other hand, Mapfrehas enabled customer service telephone numbers 900 101 012 and 918 366 279in addition to full availability through its website and mobile application.
Apart, Insurance agents can help clients process the claim for the damage caused by the catastrophe.
What should I do to claim?
It must be call the CCS telephone number (900 222 665) or fill out a form in the website of said organization to start the process. The Consortium will begin the compensation process when it receives the claim report and will look for an expert to come to the scene to assess the damage.
In this case, and due to the great magnitude of the catastrophe, the expert’s visit process may be slower, since they are freelancers hired for these cases and are not Consortium personnel.
What insurance is involved in these cases?
To begin with, if a storm victim has died and had life insurance, the CCS will compensate the beneficiaries that were designated in the contract. Just like if a person has been injured and had accident insurancethe Consortium will also compensate you.
Also covered are damage suffered on the exterior and interior of the homes. The owners of the properties that were intended to be rented could receive compensation for loss of income under the conditions established in the contract. It may also be covered uninhabitability of the home by its owners. The CCS also covers the damage to common areas of the buildingoutside and inside.
In addition, they will be covered premises damageboth inside and outside of them. Depending on the policy, the insured business may receive a compensation for the stoppage of your business activity.
On the other hand, all car insurance include coverage against extraordinary risks, so owners of cars swept away by floods or damaged by winds of more than 120 km/h will be compensated by the CCS. Damage caused by hail to vehicles will be compensated if the vehicle included the coverage for glass breakage or own damage (glass and sheet metal).
Lastly, the agricultural insurance covers damage caused by this storm to crops, livestock and insured agricultural facilities.
What do I have to contribute when claiming?
For the Consortium to take responsibility for the damages, it will be necessary demonstrate that you had a valid policy and up to date with payment. The Council of Insurance Mediators points out that this contract must have been in force from one week before the incidentat least.
On the other hand, to facilitate the evaluation of the expert that the Consortium will send, It is best not to get rid of any furniture that has been damaged and to keep it until someone arrives.. If any emergency repairs must be made, they must be save invoices to claim the amount later.
What is the deadline to claim?
The affected person who has contracted insurance must report to your insurer (or the CCS) within 7 days to process the process. However, since this is a extraordinary occasion, that period is not taken into accountsince some areas may remain cut off due to the passage of the storm.
What will the compensation depend on?
The Consortium covers the damages depending on what those affected had established in their private insurance. The CCS indicates that it will take into account the estatehe insured capital and the rest of the conditions that are established in the insurance policy for these situations.
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