Amazon Italy, through its spokesperson, responds to users' doubts about the possibility of paid returns from 2024
One of the services it transformed Amazon on the first site of e-commerce on a global level, in addition to the speed of deliveries, it is the practice of free return. However, according to the latest rumors circulating, it seems that in 2024, to return a product you will have to pay some sort of tax. The news was first reported by CNNaccording to which the tax arises from a significant increase in returns management costs, and then corroborated by the logistics company Happy Returnswhich claims that today 81% of stores in the US charge a return fee in some specific cases.
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Will returns become subject to charges in Italy too? The answer comes directly from a spokesperson for the Italian division of the e-commerce giant at Fanpage.it. In our country, returns remain free within 30 days of delivery without having to provide any reason for the return.
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However, there are exceptions, such as in the case of products purchased from third parties or items that do not fall into the standard category such as custom-made products, alcoholic beverages, audiovisual and digital content. The impact of free returns is still important for e-commerce businesses. CNN says 17% of goods purchased in the US were returned in 2022, up from 8% in 2019.
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