Will my debt in Coppel be settled due to the system outage of more than 40 hours?

Around 3:00 a.m. on Sunday, April 14, the Coppel services began to failamong them, those of BanCoppel, the store, as well as the rest of the departments not as visible to the public as customer service.

At the time of this writing 41 hours have passed since the system crashed that could cause million-dollar losses to the department store founded in Culiacán, Sinaloa, but, Will your debt be settled due to the loss of service?

Little has been said about the true reasons for the failures in Coppel's internal systems, although a DEBATE source within the company stated that “there is talk about servers”, without going beyond the impact that has stopped many of its operations. .

The Sinaloan company has not disclosed much information, it only made a post on Facebook to announce what happened, without more information than:

“We have identified failures in our systems. Our team is working to restore them. We regret the inconvenience caused.”

Debt settled?

The possibility of your debt disappearing is lowFirst, you should know What was the problem that Coppel presented? in their systems to determine whether your debt information was compromised or not.

On the other hand, all serious companies have Backups both online and physical with data that could mean big losses. Most likely, Elektra's competition has theirs.

So far there is nothing concrete about When will operations begin normally at Coppel branches in Mexico?but we know that some of them offer the sale of products with cash payment.

Which services will return first?

The services they have aimed at clients may vary depending on how the situation and the branch progress, as we mentioned above, so it is important to contact the company to ask exactly.

One of Coppel's priorities, according to our sources, are financial products and services such as BanCoppel and the Retirement Fund Administrator (Afore).

If you need attention from Coppel, you can call the number by phone 800-220-7735 either by call or WhatsApp, you can send an email to the address [email protected] or a message on Facebook Messenger to @tiendascoppel.

I am Juan Pablo Chaidez Aispuro, a graduate in journalism from the UAS who life led me to specialize in content creation to generate traffic on different channels. Since I was a child I liked the news and being informed; today, I consider myself more of a publicist. I gained some experience in the Noroeste sports area and as a radio reporter at Informativo Puro Sinaloa. In 2020 I joined the ranks of DEBATE, months later I became a Web Editor at Debate.com.mx. I am a learner and passionate about music, I am also fascinated by photography, travel, gastronomy, technology, astronomy, multiplatform content creation and helping whoever possible with my work. I always have my sights set on the highest, but family and real friends come first.

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