Between 2020 and 2023, multiple events of Ticketmaster were canceled for different reasons, leaving users in a complicated situation. In this way, almost 500 people began a class action lawsuit against this company, not only with the aim of recovering everything they invested, but to demand better service. Now, it has been revealed that This process has come to an end with an agreement between Ticketmaster and Profeco, which benefits all those involved.
On April 23, Guillermo Osorio Campos, the Ninth District Judge in Civil Matters of Mexico City, approved an agreement between the Federal Consumer Prosecutor's Office, better known as Profeco, and Ticketmaster, where the 493 people who were involved in the class action lawsuit will receive a full refund of the cost of the ticketincluding service charges, plus a 20% bonus in accordance with the law.
Total, There is talk of a payment of more than $3.4 million pesos in total, where all those affected by event cancellations between January 1, 2020 and December 31, 2023, will receive the previously mentioned compensations. However, if any of these events were canceled due to the pandemic, only a refund will be made.
All those affected have until October 24, 2025 to present the required documents, and thus demonstrate that they were harmed in some way. To make this process less tedious, Ticketmaster developed a mobile application called “Ticketmaster MX App”, which is focused on making it easier for consumers to purchase and use tickets safely, in order to avoid counterfeiting, duplication and resale. of tickets.
For sure, something completely unexpected that all Ticketmaster users will be able to appreciate, and could very well substantially change the way the company handles event cancellations in the future. On related issues, Profeco investigates Ticketmaster for a possible case of corruption.
Author's Note:
It's good to see that Ticketmaster is finally delivering for all users. Considering that in recent years cancellations have become very common, then this could make this process less painful for the public.
Via: Expansion
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