Everything used to be better, that is now officially proven. The reliability of new cars is not improving, but is actually deteriorating. This is apparent from a major study by the American JD Power. The alleged causes are the hassle around corona and the shortages everywhere.
Compared to the same survey last year, the number of new car problems increased by 11 percent. There are now 180 problems reported per 100 cars. The survey is based on a questionnaire of 84,165 US new car buyers.
It is striking that cars that have been newly introduced perform worse than new cars that have been on sale for a while. Somehow logical: existing models have already been further developed and brand new models still have some teething problems here and there. New models have an average of 25 more problems per 100 cars than existing cars.
Does it make sense that the reliability of new cars is getting worse?
According to the researchers at JD Power, the decline in reliability can be explained logically. “The decline this year is disappointing, but understandable. Automakers continue to launch vehicles that are becoming more and more technologically complex in an era when there are many shortages of essential components to support them.”
Given the many challenges that automakers and their dealers have faced over the past year, it is somewhat surprising that initial quality has not declined more dramatically.
Reliability of new cars also worse in the Netherlands?
Incidentally, the research cannot be completely translated to the Dutch market on a one-to-one basis, but it does paint a good general picture for the car brand here. The most reliable brands from the study (Buick, Dodge and Chevrolet) are not supplied in the Netherlands, but the majority of the other brands are, albeit often with different models.
According to the study, infotainment systems cause the most problems in new cars. 45 problems are reported per 100 cars. That is 19.5 problems more than in the other categories. These are problems such as not being able to pair the Apple CarPlay and hassle with the voice control.
Electric cars and plug-in hybrids cause the most problems
According to the research, electric cars and plug-in hybrids cause more problems than petrol and diesel cars. For conventional cars, they report 175 problems per 100 cars, while PHEVs have a whopping 239 problems. For electric cars, that’s 240 problems per 100.
Below you can see the list of the car brands that are sold in America. JD Power excluded Tesla from the list because the information was incomplete, but they awarded the brand 226 problems per 100 cars.
The reliability of new cars (in America)
Position | Car brand | Problems per 100 vehicles |
1 | Buick | 139 |
2 | dodge | 143 |
3 | Chevrolet | 147 |
4 | Genesis | 156 |
5 | kia | 156 |
6 | Lexus | 157 |
7 | GMC | 162 |
8 | Cadillac | 163 |
9 | BMW | 165 |
10 | Ford | 167 |
11 | Lincoln | 167 |
12 | Nissan | 167 |
13 | mini | 168 |
14 | Toyota | 172 |
15 | Mazda | 180 |
16 | Honda | 183 |
17 | Hyundai | 185 |
18 | Ram | 186 |
19 | Mercedes | 189 |
20 | Subaru | 191 |
21 | Acura | 192 |
22 | Land Rover | 193 |
23 | Jeep | 199 |
24 | Porsche | 200 |
25 | infinity | 204 |
26 | Jaguar | 210 |
27 | Alfa Romeo | 211 |
28 | Mitsubishi | 226 |
29 | Volkswagen | 230 |
30 | Audi | 239 |
31 | Maserati | 255 |
32 | Volvo | 256 |
33 | Chrysler | 265 |
Source: JD Power 2022 US Initial Quality Study
You will not pay a kilometer charge for these old cars in 2030
Road pricing does not apply to these cars
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