The self-regulation of Payroll Credit of the Brazilian Federation of Banks (Febraban) and the Brazilian Association of Banks (ABB) pointed out that the administrative measures of banks against irregularities in the offer of payroll loans increased by 137% between 2020 and 2021.
There were 247 in 2020 against 585 in 2021. Warnings also increased (from 134 in 2020 to 245 in 2021) and punishments for companies (from 9 in 2020 to 26 in 2021), which were prevented from acting on behalf of the banks.
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Under self-regulation, any form of inappropriate or illicit capture or treatment of consumers’ personal data without their authorization is considered serious misconduct. Banks that do not terminate relationships with suspended entities may face fines ranging from R$45,000 to 1 million.
Another body that registered an increase in complaints against companies that negotiate these loans was Procon-SP. According to the R7 portal, there were 8,355 consumer complaints in 2021. Last year this modality had a record increase, rising more than 17% in relation to 2020 and reaching more than R$5.7 trillion.
Most of these records are of values that enter the consumer’s account without them having requested it.
You can complain either on the Procon website of your state or on the consumer.gov.br
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