Can they deny you boarding the Mayan Train? Profeco gives you the answer, your rights and recommendations

Did you know They can deny you access to the Mayan Train? Pay close attention to these recommendations of the Federal Consumer Protection Agencya(Profeco) so that you know your rights when traveling in this new transportation system.

On December 16, the Mayan Train began operations from San Francisco de Campeche to Cancun, Since then, the route has been expanded and now reaches Playa del Carmen, at various times.

Although the route is not yet complete, this new transportation system aims to travel through five states, taking you through magical towns, beaches, cenotes and beautiful cities.

Because the trips on the Mayan Train have increased, Profeco shared, in Consumer Magazine, some recommendations so that you can travel without complications.

When can you be denied access to the Mayan Train? Profeco

– Boys and girls alone: ​​Minors cannot travel unaccompanied.

– Pregnant women from 7 months of gestation: It is considered a risk to their health and that of the baby.

– People in a state of intoxication or under the influence of substances: For safety reasons.

– People with illnesses that represent a risk to other passengers or their lives: The aim is to guarantee the health and safety of everyone.

– Carriers of weapons, explosives or dangerous materials: To prevent incidents.

– Luggage that represents a risk to passengers: Due to its weight, size, nature, packaging or packaging.

In addition, Profeco emphasizes a series of rights that you should know when using the Mayan Train service:

– Respect for announced prices and conditions: The Mayan Train must comply with the prices and terms published in its official media.

– Avoid abusive commercial practices: The collection of unauthorized charges or charges not specified in the contract is prohibited.

– Equitable and quality service: All users have the right to optimal service in terms of opportunity, quality and price.

– Clear information on schedules, itinerary and stops: It must be visible in the terminal and announced appropriately.

– Accessibility for people with disabilities and older adults: The necessary conditions must be provided for a comfortable and safe trip.

– Likewise, the importance of being informed about the Mayan Train's contact information to file complaints if necessary is highlighted.

Remember that you have the right to carry a minimum of three suitcases with a limit of 50 kilos in total, and in case of cancellations, interruptions or delays attributable to the supplier, suitable alternatives must be provided such as substitute transportation, communication and food services, and even accommodation if necessary.

In addition, passenger insurance is guaranteed that covers medical and funeral expenses in the event of an accident, as well as compensation for theft, damage or loss of luggage.

I have a degree in Literature and a Master's degree in Linguistic and Literary Competence from the Autonomous University of Zacatecas (UAZ). Since 2022, I have worked as an editor for Debate.com.mx, where I share stories and news from my home state, Zacatecas, and its municipalities, as well as entities such as San Luis Potosí and Querétaro, among others. My passion for travel leads me to publish publications about tourism, World Heritage Cities, Magical Towns and Archaeological Zones. I also share travel tips, recommendations for destinations such as the beaches of Oaxaca, Quintana Roo, Yucatán; attractions in Querétaro, Jalisco, Mexico City, Hidalgo, and more; as well as recommendations and details of concerts from the main fairs in the country. Additionally, I write about cheap flight offers from airlines such as Volaris, Viva Aerobus, Mexicana de Aviación and Aeroméxico, as well as details of the new Mayan Train.

see more