Messaging apps, email, texting and other healthcare platforms, which allow patients to easily connect with medical specialists, have seen exponential growth, especially since the pandemic. But how to manage personal data? To face this challenge, Consulcesi Club has published a new guide dedicated to the management of personal data in healthcare apps and platforms, offering explanations and support for the new guidelines published by the Privacy Guarantor.
“This guide is a fundamental point of reference for professionals in the healthcare sector and for developing companies and comes at a time when the use of these technologies is constantly growing”, comments Simona Gori, head of Consulcesi Club.
A survey by the Digital Health Observatory of the Polytechnic of Milan, in which Consulcesi Homnya also participated – reports a note – found that generic messaging apps are the most used to communicate with your doctor (59%), followed by e-mail (57%), text messages (36%) and dedicated platforms (20%). The Privacy Guarantor has recently published a detailed compendium on how personal data must be processed through platforms that connect doctors and patients via the web and apps. The Consulcesi Club guide explains clearly and in detail how patient data must be processed when contact between doctor and patient occurs through these digital tools.
The Consulcesi Club guide – we read – defines in six steps: 1. what is meant by ‘health data’ according to the General Data Protection Regulation (GDPR) and which categories of data fall within this definition. The importance of the distinction between anonymous data and sensitive personal data is explained; 2. regarding the purposes and legal bases of the processing, the legal conditions necessary for the processing of personal data are illustrated, including the informed consent of patients, the fulfillment of legal obligations and the protection of the vital interests of individuals.
And again: 3. the guide highlights the technical and organizational measures that platforms must adopt to prevent unauthorized access to patients’ personal data (the importance of encryption, anonymisation and limitation of access to data is underlined); 4. the obligation for platform operators to carry out a data protection impact assessment (DPIA) before launching new apps or features that process personal data is explained, to identify and mitigate privacy risks; 5. The guide clearly distinguishes between the roles of data controller and data controller, outlining the responsibilities of each and providing practical examples of contracts and agreements necessary for legal compliance. 6. provides guidelines on how to correctly inform users regarding the collection, use and protection of their personal data, including the drafting of clear and understandable privacy policies.
Consulcesi Club is committed to supporting healthcare professionals and companies in compliance with European privacy regulations, guaranteeing the security and confidentiality of personal data. The guide – concludes the note – represents a significant step to ensure that technological innovation in the healthcare field takes place in compliance with patients’ rights and current laws. The guide is available free of charge on the Consulcesi Club website, after registration. For further information and personalized consultancy, interested parties can contact Consulcesi Club via the website or customer service.
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