Mexico.- document luggage It’s a headache for many people they fear losing their luggage; Don’t worry, here we tell you what What to do if your suitcase is lost at the airport.
The Federal Consumer Attorney (Profeco) issued a series of recommendations so you know what to do in case an airline loses or damages your luggage.
It should be noted that from the moment in which they document your suitcase until they deliver it to you at your destination, it is the responsibility of the airline to protect it.
This also applies if you make a connecting flight, this only applies if the connection is part of the contract between the airline and the consumer.
What to do if you lose your suitcase at the airport?
The recommendations that Profeco provides to take care of your luggage on your next trip are the following:
Take out travel insurancebut check that it includes lost, delayed or damaged baggage, so that you are protected.
Do not travel with valuables in your checked baggage, even if you want to carry the jewelry that you will wear at your destination, it is best to pack it in your hand luggage or personal item.
Before you hand over your luggage to the airline staff Verify that the data on the check identification are the same as your reservations.
Ask the airline if they have some kind of insurance if you really have to carry something of value in your checked baggage.
Do not forget make a list of the belongings you carry in your suitcase, to be able to report exactly what you were carrying in case of loss.
Try to document as early as possible, so that in the rush your luggage is not lost or mistreated; since “sometimes, to comply with flight departure times, airline staff leave luggage on the ground.”
It doesn’t hurt to tell you that at no time do you neglect your suitcase do not allow strangers to manipulate it.
And finally, remove any hanging objectsold identification tags.
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In the event that you have already lost or received your luggage damaged, talk to the airline staff the one you flew with, they are the ones who have to file the report.
In case you can’t find themgo to the airline counters to file the report.
Remember that the airline is obliged to pay compensation within a maximum period of 10 calendar days after submitting your claim.
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