NEW YORK — Airlines including Delta Air Lines are still struggling to get back on track two days after a faulty software update wreaked technological havoc around the world and prompted several airlines to ground flights.
Total cancellations in the United States for domestic and international flights on Sunday amounted to 1,461, according to the latest data from FlightAware. Delta and United Airlines led the cancellations.
Delta CEO Ed Bastian said in a message to customers Sunday that flight cancellations continued as the airline tried to recover its systems and restore operations. He said the pause in Delta’s operations resulted in the cancellation of more than 3,500 Delta and Delta Connection flights. Delta has been offering flight changes without extra fees to affected customers.
Bastian noted that one of the tools related to tracking his crew was affected and could not effectively process the unprecedented amount of changes brought on by the system outage.
“The technology issue occurred during the busiest travel weekend of the summer, when our flight bookings were over 90% full, limiting our flight rebooking capabilities,” Bastian wrote. “I want to apologize to everyone who has been affected by these events.”
Transportation Secretary Pete Buttigieg spoke with Bastian on Sunday about the airline’s high number of cancellations since Friday. The Transportation Department said its top officials reminded Delta of the airline’s obligation to provide refunds to passengers whose flights were canceled and who do not want to be rebooked on a later flight.
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