It was during the afternoon of yesterday, Tuesday, May 7, 2024, when they presented electricity blackouts in at least 20 states of the Mexican national territory, which caused different effects.
Under this framework, it is convenient to know what the process to request payment from the Federal Electricity Commission (CFE) for damaged electrical installations and devices due to power outages.
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Thus, the following are the steps to follow to request the CFE to pay or repair electrical appliances that were damaged due to blackouts in the electricity company’s service:
*First, a form must be filled out at a CFE customer service center.
*The request must indicate the day and time the power outage occurred.
*After that, CFE technicians will visit the affected home to verify the reported failure.
*Then, a technical opinion will be issued to indicate whether or not payment for the installations and devices damaged by the electrical failure is appropriate.
*If applicable, ownership of the damaged products must be proven through an invoice or purchase notes.
Requirements
Thus, according to official information from the Federal Electricity Commission (CFE), in the event that some of your devices have been damaged by blackouts from the Mexican electricity company, the following are the requirements to claim the damage:
*Have a current contract for the supply of energy with CFE Basic Services Supplier.
*The service must be up to date in the payment of its bills.
*Present original and copy of a valid official identification of the owner
from service.
*If represented by a third party, the representative must provide a simple or notarized power of attorney, as well as an original and a copy of the official identification of both.
*Submit a written statement free of damage to household appliances, electrical appliances or other property.
*Prove ownership or, if you are not the owner of the service, you must prove the use of the property (lease contract, purchase and sale contract, etc.).
*The claim for payment of damages must be submitted within 30 days following the date on which the failure occurred, in which the client will indicate the approximate date and time of the failure, describing it in a general way.
*Fill out the “claim request form for damage to electrical appliances or other property” at the Customer Service Center.
The procedure, it must be emphasized, It is completely free. Finally, keep in mind that the maximum response time to the request is 10 business days.
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