During the early morning from Thursday to Friday, London Heathrow Airport has announced the complete closure throughout the day due to A fire In an electrical substation in the town of Hayes, located west of the British capital, which has meant An important energy cut. The consequences of this fact in traffic air European are being chaotic, since this airport is the one that It has a greater flow of passengers of the whole continent (and the second worldwide).
So far, more than 1,300 flights have been affected (about 145,000 passengers), including 54 flights with origin or destination in Spain, as they point out from Aena. Given this situation, it is important that passengers with delayed or canceled flights know their rights:
Passenger rights in case of cancellation
From the State Air Security Agencyorganism assigned to the Ministry of Transportation and Sustainable Mobility, indicate that the rights in case of cancellation are the following:
- Information Law: The airline must give them a form with the rights that assist.
- Right of attention while waiting for their return flight or alternative transport. Thus, the airline must provide sufficient food and drink, two phone calls or access to email, hotel accommodation if necessary to spend the night and transport between the airport and the place of accommodation.
- Refund or alternative transport right: The company must offer the possibility of choosing between the reimbursement of the cost of the ticket or an alternative transport to its final destination as quickly as possible or on a subsequent date that suits the passenger.
On the other hand, the Right to compensationwith which the passenger could receive compensation of up to € 600, depending on the distance of the flight and the time of arrival to the final destination. However, the airline He does not have the obligation to pay such compensation In the event that you can prove that the cancellation has been caused by extraordinary circumstances, which would correspond to the situation of Heathrow airport.
Similarly, by virtue of the UK261, the British regulations on the rights of aerial passengers, this fact is Consider extraordinary circumstanceso passengers will not receive economic compensation for delay or cancellation.
What should I do as an affected passenger
The affected passengers must put in contact with your airline To obtain information about your flights. They must also demand that companies fulfill their obligations for attending travelers, providing them with attention and assistance. Of course, in case of cancellation the passenger will have the option of Choose between ticket reimbursementin case you are no longer interested in continuing with the trip, or A ROUTE CHANGE With flights or alternative transport.
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