Mercado Libre is the leading e-commerce platform in Latin America, thanks, in part, to its purchase and sale policies, but also to the return of items, and on this occasion we will tell you what you can and what not to return.
Has it happened to you that after receiving the item you ordered through Mercado Libre, this is not what you expected or it arrived with some damage? The good news is that you can return it, although it must meet certain requirements.
First of all, according to the Mercado Libre official websitewho wants to return a product they bought in Mercado Libre you have only 30 calendar days to return itcounting the time since you received the item.
Meanwhile, if you regret what you bought or it is different from what you bought, the item:
- It must be without marks of misuse and as you received it.
- It must have its accessories, manuals and labels.
- If it is a cell phone, laptop, tablet or smartwatch, it must be unlocked, without keys that prevent its use.
- For its part, in the event that the product you purchased through Mercado Libre has a problem or is incomplete when you return it, it must be in the same condition when you claimed the damage.
What can and cannot be returned in Mercado Libre?
Now, then we will tell you the Mercado Libre products that you cannot return once you have them in your hands:
- Living things (pets)
- adult items
- Pharmacy products (beauty and personal care)
- Event Tickets
- Natural plants
- Estate
- Acupuncture products, pharmacy and laboratory material
- Services
- Vehicles.
It is worth mentioning that the following are items purchased in Mercado Libre that can be returned only if they are unused and have their protector sealed:
- Food and drinks
- Accessories, items and toys for pets
- Articles for babies
- All beauty and personal care products (hygiene, makeup, perfumes, etc.)
- Home care and laundry
- Jewelry and watches
- Books, magazines and comics
- Clothing, bags and footwear
- Medical equipment (walkers, crutches, nebulizers, orthopedics, thermometers, wheelchairs, etc.).
It should be noted that you can check the products that can and cannot be returned in Mercado Libre on the official web portal of the ecommerce platform.
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