Uniphore and Konecta, the union that will revolutionize the Customer experience with AI

Through this global strategic alliance, Konecta and Uniphore will offer AI solutions to improve the customer experience, thanks to the creation of hyper-personalized interactions and emotion analysis

This agreement makes Konecta the main provider of professional services for Uniphore and will allow it to offer a hybrid model of Generative Artificial Intelligence (GenAI), combining human and digital agents, to expand the potential of this technology globally.

With a forecast of $500 million in revenue for the next five years, this strategy will be focused on the United States and United Kingdom markets.