Transavia is canceling 240 flights from Schiphol between 7 July and 14 August due to the restrictions imposed by the airport due to crowds and staff shortages. As a result, more than 13,000 bookings are affected. A replacement flight has been found for 70 percent of these. Of the remaining 30 percent, the ticket has been cancelled.
Transavia has announced that it wants to limit the impact on passengers on their flight as much as possible with a number of measures, such as limited ticket sales. Flight cancellations were inevitable according to the airline.
For the period from 7 July to 14 August, this concerns 240 flights. Among other things, we looked at flights that are flown more often in a day and flights that can also be reached via the other airports. In this way, more than 70 percent of the affected passengers can be offered an alternative flight. The passengers for whom there was no alternative will immediately receive a refund of the ticket costs or can postpone their trip to another moment. The reason for these interventions is the shortage of personnel at Schiphol this summer and the mandatory reduction in capacity for the airlines.
Transavia will inform all affected passengers today. In mid-July, when the slot coordinator announces how much Transavia must reduce in capacity for the period from 1 to 28 August, Transavia will inform passengers flying between 15 and 28 August. And additional cancellations may be necessary for the first two weeks of August. Transavia has also decided to reduce its capacity for part of August so that more passengers can obtain clarity about whether or not their booked journey will continue.
Alternative Solutions
When canceling bookings, we also looked as much as possible at other solutions for passengers, such as departure from another airport or departure on another day. This has been successful for 70 percent of the total of more than 13,000 bookings and passengers are offered an alternative flight. No immediate solution was found for the other 30 percent of the bookings. They were immediately refunded the cost of the ticket or can rebook their ticket for the period after August 28 without change costs.
“Transavia deeply regrets that it has to disappoint passengers due to this capacity reduction as a result of the staff shortage at Schiphol,” said Marcel de Nooijer, CEO of Transavia. “After two corona years, many Dutch people were ready for a carefree journey again. We are doing everything we can to allow as many passengers as possible to travel and can offer the majority of travelers an alternative.”
There is a group that is being duped by this reduction in capacity and it hurts
“But there is a group that is being duped by this reduction in capacity. That hurts. Disappointing passengers goes completely against our customer focus, we like to give as many travelers as possible a nice holiday. We also need it to be able to fly again in order to become financially healthy. This is a huge blow to our passengers and to our company. The forced reduction of the number of passengers is highly undesirable and must be a one-off and short-lived.”
Sales from the airports in Eindhoven, Rotterdam and Brussels will remain open, although the flights there are now filling up quickly. Should capacity nevertheless become available with departure from Amsterdam Airport, because rebooked passengers do not use the alternative offered, the sale of tickets at Amsterdam will be reopened.
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