Online shopping has multiplied in the last 10 years, and now on the roads we see hundreds of delivery vans delivering all types of products that users buy online at home or at collection points.
In fact, the volume of online purchases is so large that new businesses have been created from itsuch as the aforementioned collection points. In the same way that The stores themselves have had to adapt to these new times and offer new measures that adjust to the demands of buyers.
Although the return of products has been something that has existed for many years, with online purchases, stores have had to modernize, and if before the only option that customers had to exchange the item or get their money back was by going to the store physically.
But of course, now when buying from the Internet, customers can be found hundreds of kilometers from the place and with the intention of selling to the maximum number of people possible, Businesses assume the transportation costs of returns. The rise of online shopping is also due to the fact that Users can find hundreds of “bargains” at very low prices, which then are not found as much in a physical store.
And the problem is that In many cases, the process of returning the product is more expensive for the company than it costs for the product itself. and to cut costs, it is increasingly common for They directly tell the customer to keep the product and they will refund the money.. For example, a USB cable that costs less than 10 euros is not profitable for the store to send a delivery person to pick it up, because the cost of this entire process exceeds 10 euros.
What does “non-refundable returns” fraud consist of?
This is something that many online shopping portals do, such as Amazon, eBay and also many Chinese stores such as Aliexpress, Temu or Hacoo (which are the ones with the highest shipping costs due to their remoteness). The thing is that users have realized this, and that is why it is It is increasingly common for them to request the return of a product from the store, but the plot is that they do not want to return it, but rather they want their money back and keep the item.
The cases that take advantage of “this legal loophole” do not stop growing, and although it may sound beneficial for the buyer, in the long run it is damaging the online shopping system, and consequently affects us all in a negative way. This is because companies are taking action against it and, for example, Zara is starting to charge return fees and limit deadlines to avoid abuse.
This is something that honest buyers are negatively affectedalthough it is also true that other companies are trying a new AI algorithm that analyzes factors such as purchase history, return frequency, and customer loyalty to determine whether or not to apply this refund policy.
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