It’s not always good to listen to your community, which doesn’t have a clear vision of video game development, but sometimes completely ignoring your players can create more problems than anything else. The Madfinger team, creators of Gray Zone Warfarerecently discovered it first hand.
The company’s CEO – Marek Rabas – published an apology message to the community on Twitter after the team published a update for Gray Zone Warfare which did nothing but introduce more problemsalthough players had reported that something was wrong.
The words of the CEO of the Gray Zone Warfare team
Rabas says: “Please accept our apologies. We have released a hotfix that introduced new issues into the game. We will roll back and we will release a new hotfix soon. We were mostly wrong because we didn’t trust our community when they reported performance issues to us. We couldn’t reproduce them, and after checking each commit, we were confident that none of the fixes could impact the client’s performance.”
“It was a big mistake. It turned out to be a bad merge and the unwanted changes were propagated to the hotfix branch. We have multiple branches, not only for the game but also for Unreal Engine. So, the lesson was learned the hard way. From now on we will always trust our community and improve our pipelines to limit these problems. Please excuse us. We’ll do better next time.”
Finally, we leave you with our experience on Gray Zone Warfare.
#Gray #Zone #Warfare #team #ignores #player #reports #updates #game #creates #problems
