Benedetto Levi, CEO of Iliad Italy
The Tar against Iliad: “The rule on the sim exchange remains”
The Lazio Regional Administrative Court ruled rejecting the appeal filed by iliad against some parts of Agcom Resolution 86/21/CIR, the so-called “SimSwap”which requires that, in the event of passage from one operator to another, the identity of the person carrying out the operation be verified and, if the person making the request does not match the holder of the card itself, the so-called “take over”. What is it about? According to reliable sources citing weekly numbers, approximately every seven days they are blocked 50,000 number portability requestsor. The procedure is simple: every time a user decides to change telephone operator, he goes to a point of sale and asks to keep his telephone number. After 2-3 days the new Sim starts working and that’s it.
Lately, however, the tab Sim does not become operational to all intents and purposes because the real subscriber to the contract is different from the person who requested the transfer of the number: a parent who gave it to his son years before; a nephew with his grandmother and so on. In this case, a different process is expected to be developed, the takeover, which has paved the way for some “complex” procedures. For example, there are those who ask for 10 euros if, at the same time as the takeover, there is a change of operator, while they keep the operation free if you choose to stay with the same player, perhaps by changing the tariff plan, with a minimum stay of 24 months.
Then there are extreme cases: for example, people who in the meantime have lost their original subscriber – perhaps an elderly parent – and who don’t know how to switch to a new operator. Moreover, this process becomes a burden for all operators. Pietro Labriola a few weeks ago explained what it was the cost of each WhatsApp down hour in terms of call center operators make an effort to explain to users what the problem was. Let’s imagine what happens with an operation like this complex.
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