Many users reported problems with the email service since midday this Thursday
The email service MicrosoftOutlook, has stopped working in Europe since noon this Thursday, as reported by many users through social networks and recognized by the company itself.
Specifically, they have pointed out that Outlook stopped working and that it was taking up too much memory, so They couldn’t receive or send emails normally.
For its part, Microsoft has acknowledged, through one of its X accounts, that it was investigating “an issue” that caused users to be unable to receive emails or experience high memory usage when using Outlook.
“We are analyzing data from customers who are experiencing crashes and high memory usage when using the new Outlook desktop app. We are reviewing service telemetry and reproducing the issue internally to develop a mitigation plan», the company explained in X.
We’re investigating an issue in which users in Europe may be experiencing crashing, not receiving emails or observing high memory usage when using the Outlook client. For more information, please see MO907654 within the admin center.
—Microsoft 365 Status (@MSFT365Status) October 10, 2024
Outlook has responded to several users who raised the alarm by recognizing a “potential memory management issue” and that they were using customer data to analyze it and “determine next steps.”
We’re focused on isolating the source of a potential memory management issue which may be responsible for causing impact. We’re working with organizations and are replicating the issue internally to develop a mitigation. For more information, see MO907654 within the admin center.
—Microsoft Outlook (@Outlook) October 10, 2024
“We are working with organizations and are replicating the issue internally to develop a mitigation,” Outlook in X wrote. Microsoft has not estimated when its service will fully return.
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