On multiple occasions, a telecommunications service, such as the Internet, does not work properly, and if this is your case, there is the possibility of canceling the service. Although some companies impose a forced deadline, or else there will be a penalty, The Federal Consumer Attorney’s Office (Profeco) has shared a guide to carry out this without a forced deadlineand without suffering any type of repercussion in some cases.
In the March Consumer Magazine, Profeco revealed that the law protects the consumer in the event that the early cancellation is caused by “causes attributable to the provider.” It is so The following steps have been shared that you have to follow in case you want to cancel a contract with a forced term:
-Notify your provider by the means you contracted the service or by any other you want.
-It will be verified that you do not have debts. If they exist, you will be charged the conventional penalties that are in the contract.
-If this is the case, you must cover the stipulated conventional penalties (over the remaining months of the forced term. But these must not exceed 20% of the total remaining service to be paid.
-If you purchased the equipment in installments, you must cover what remains to be paid or return it, if the contract so stipulates.
-You must be provided with a cancellation folio and your service provider must not make any other extra charge.
Along with this, it has also been shared a list of cases where, as a consumer, you do not have to pay any type of penalty:
-Due to attributable causes (non-compliance) of the supplier (does not apply in fortuitous cases or force majeure)
-In case the service is not installed in a timely manner (they must return your advance if you wish)
-Derived from modifications to your contract without your consent (you must be notified of any change in your contract 30 days before)
-At the end of your mandatory term contract
Similarly, you can consult the Adhesion Contract Comparator site. Here, It is possible to access the various contracts of all authorized providers. This way you can compare contractual guarantees, forced term, penalties, equipment and reasons for cancellation. You can file a complaint or complaint with the Telecommunications Sub-Attorney Office of Profeco through the following channels:
-Phone: (55) 56 25 67 00 or 800 468 87 22
-Email [email protected]
-Profeco Consumer Defense Offices.
-Website: telefonodelconsumidor.gob.mx
Undoubtedly, a series of options that all users in our country must take into consideration at all times. On related topics, do people pay more to add streaming services to their internet plans?
Via: prophet
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