Many businesses are incorporating call screening as part of their communication setup. While voice mail and answering machines were the norms, more companies realized the benefits of call screening. For instance, instead of having to take calls from incessant salespeople trying to pitch you an idea, you can decide whether or not to entertain such calls. Call screening enables you to do this. Clarity Voice phones for car dealerships are prime examples of what call screening can do for your business. For example, their call blocker functionality ensures that you can avoid calls from individuals that keep pestering you.
Call screening is all about control over your calls. From the moment a call comes in, you can quickly tell who it is by the caller ID. If it’s a strange number, it lets you have the option of avoiding unnecessarily long conversations.
Increasing Business Efficiency
Business owners and corporate companies are always looking for ways to increase efficiency and eliminate waste. Whether it’s employees slacking off due to prolonged lunch breaks or taking unnecessary calls, such things tend to eat into official working time. This means that there is reduced productivity. Unnecessary phone calls are particularly detrimental to working time. While their effects may seem trivial initially, they tend to add up over time. For instance, an employee that has to take needless calls for a few minutes every day would lose hours of productive time over the course of a few months.
Below are some of the ways that call screening can help to improve business efficiency.
1)Avoiding Spamming
One of the advantages of modern technology is that it has become increasingly simple to contact just about anyone. With such ease comes a lot of disadvantages. One such disadvantage is spamming. Nowadays, it’s very easy to bombard people with unsolicited messages and phone calls, asking them to purchase a product or subscribe to a service. Regardless of whether or not such solicitations will be beneficial to the recipient of such messages and phone calls, they tend to be very annoying. Call screening helps to reduce this problem significantly. Once you set it in place, a lot of unwanted calls will be sent to voicemail. Once there, you can choose which ones to attend to and the ones to discard. Most such spam calls are used by scammers trying to defraud businesses. Call screen helps to manage such things, thereby improving business efficiency.
2) Managing Large Volumes of Calls
These days, customers have become more determined in their efforts to contact customer care departments of businesses. As such, it’s not uncommon for customers to find several ways of trying to reach a company. A result of this is that the average company’s customer service department finds itself inundated with innumerable messages, including phone calls. Call screening helps customer service departments to manage calls better by prioritizing which ones to address first. This helps to save time, thereby improving efficiency.
3) Allows ‘Pre-Screening’
Sometimes, company employees might find themselves responding to a call they would rather avoid. This can create an awkward situation while wasting valuable time. Call screening helps to address this problem by helping company employees set rules in advance for which kind of calls to field. For example, the company policy can be such that any unknown numbers or particular kinds of call IDs be sent straight to voicemail. This helps to avoid unwanted conversations with pranksters and scammers.
4) Increased Productivity
When everyone at a company no longer has to waste even a minute on an unnecessary phone conversation, it means all such time would be put to good use. Call screening will help improve efficiency by ensuring that only necessary and urgent calls are attended to. For example, many customers and clients may hate the idea of listening to a voice message or chatting with artificial intelligence (AI) chatbots. Such clients want to talk to a live human operator. A client may try to contact a company to discuss a relevant issue. Once their call has been screened and found to be of importance, an operator can then get on the phone with them to discuss the matter further. In this way, the call screening functionality has helped to foster better communication without making the client feel unheard. By sending unwanted calls to voicemail and the chatbot section while addressing the important ones, a company helps to improve efficiency by increasing productivity.
All in all, call screening helps to avoid a lot of the communication headaches associated with speaking with people over the phone.
