Grupo Huertas, in its commitment to digitization and improvement of the customer experience, has taken a step that consolidates the efficiency and responsiveness of its after-sales service, incorporating an application into its dealer network that speeds up communication with the customer. Among other advantages, it allows convenient and safe access to real-time information on the status and situation of the vehicle while it is in the workshop.
Available for iOS and Android operating systems, it is added to the existing communication options with the customer and is part of the process of constant improvement of tools, processes and services carried out by the Automotive Group dealers.
For now, the application is already available in Lexus Murcia, Toyota Murcia and Toyota Labasa (Cartagena and San Javier), and will soon be extended to the rest of the Group’s dealerships in the Region.
Carlos Madrid, the Group’s after-sales director, has pointed out that with Narobial Customer, which is the name of the ‘app’, “we improve the customer experience, facilitating one of the aspects that they value most, communication through a more agile and interactive system , in which the relationship between the dealer and the customer is much easier».
Other advantages that it presents is that the client will be able to check the scheduled collection date updated or allow the technical staff to report incidents or faults found through photographs and videos that will be uploaded to the tool.
Within his personal profile, the user will also be able to consult all the history of the car in the same space and download invoices. In addition, it allows you to request an appointment at any time and a direct contact channel with the advisors, who will resolve any doubts and offer information throughout the process.
In this sense, it is the clients themselves who choose the advisor they want to serve them. The technical staff, specialized and trained to carry out these tasks, will monitor each case in a particular way, depending on the needs of each user and the state of the vehicle.
With the launch of this application, Grupo Huertas continues to consolidate its omnichannel strategy. Its objective is to adapt to the new realities and needs of this sector through the digitization and modernization of all its facilities and services, putting customer satisfaction first, and promoting the transformation of mobility.
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