Director of the Customer Happiness Department at the Federal Authority for Identity, Citizenship, Customs and Ports Security, Nasser Ahmed Al Abdouli, confirmed that the authority has implemented a number of important innovative projects that have contributed to improving the quality of services provided to the public, the most important of which are the proactive services project and a future project to adopt a face print to identify individuals when completing their transactions.
He said that the authority has converted 24 of the 46 main services it provides to proactive services, and the customer can obtain them without submitting a request, such as the passport renewal service for citizens, where the customer is notified that his passport is about to expire, within two weeks or a month, and a message is sent A text message for him, including a link, that includes his passport renewal data, filled in, in an integrated manner, and he only has to make sure that the data is correct and pay the fees, and as soon as he pays, his renewed passport will reach his home within 24 hours.
Al-Abdouli revealed, during media statements broadcast recently, that there is a clear plan by the authority to convert all its services into proactive services, which contributes to saving time and effort for customers and completing their transactions according to the highest quality standards.
He explained that one of the most important future projects that the authority is working on is the project to identify the identity of individuals through the face print, through the digital certification project, which allows the identification of individuals through the face print, which is stored in the database, through which the services can be benefited without the need to Request an ID card, and this project can serve ports, airports, and judicial institutions, to identify individuals remotely, expecting that this project will have a significant impact, and is one of the most important projects that the authority is working on during the next phase, which helps speed up the completion of transactions .
Regarding the authority’s participation in the month of innovation, Al-Abdouli stressed that the UAE is keen to allocate a month every year at the level of government departments to organize innovation events, whether at the level of the federal or local government, pointing out that the authority was keen to participate in the “Emirates Innovates” event at the “Expo”. 2020 Dubai”, through four main events, including an exhibition of innovative future projects, training workshops for the authority’s employees in the field of creativity and innovation, introducing them to modern innovation tools, and a brainstorming project to generate ideas and turn them into future innovations, and on the sidelines of this participation, the authority signed many of the Agreements with strategic partners in the field of developing and improving services in the future of the Authority’s services.
Regarding the innovative solutions provided by the authority to make customers happy, Al-Abdouli confirmed that there are many solutions provided by the authority, foremost of which is the smart application for customers, through which services can be implemented without the need to visit the center, and among these services, passport renewal, applying for a visa Extending the visa, adding a new baby, pointing out that the completion of services through the smart application requires only simple steps, stressing that the application is one of the most important projects implemented by the authority, and contributed to enhancing the journey of customers regardless of which emirate they are in.
Al-Abdouli indicated that among the projects implemented by the authority is the service of tracking shipments and trucks since their entry into the country, and tracking them until they leave the country or reach their destination, with the aim of maintaining community security and strengthening the security system.
He stressed the importance of the ID card, as it is the first identification card for individuals, whether citizens or residents, pointing out that the authority deals with the citizen, the resident, and the visitor, so it was keen to participate in all events, especially “The Emirates Innovates”, to display modern innovations, public participation and take their opinions. In the process of development and improvement in the services provided.
Updated portal
The Federal Authority for Identity, Nationality, Customs and Ports Security stated that the developed version of the digital authentication service for government and private institutions aims to prove the identity of individuals by using the facial recognition feature.
The authority stated in an introductory video that the updated portal allows easy identification of individuals within three seconds to support the business community, without the need to use an ID card reader.
The face print service is available to all Emirates ID card holders of 15 years and over, and through the passport number and the unified number instead of reading the data from the card.
She pointed out that the entities and sectors benefiting from the service are government agencies, the banking sector, various business sectors and the medical sector.
proactive services
The Federal Authority for Identity, Nationality, Customs and Ports Security stated that proactive services increase awareness among customers, as they will be notified of the necessary proactive measures according to their condition, with the aim of reducing the percentage of violators in the country, and the customer’s request will be automatically generated, and notified before the violation period, to increase customer satisfaction by submitting Distinguished service for them in accordance with the best practices and the highest international standards, and reducing the time of service completion.
She stressed that out of facilitating the procedures for providing service to customers, the principle of proactive services was introduced, whereby the system automatically creates a request for the appropriate service that the customer needs according to his data and status, and then notifies the customer of the created request, for the customer to approve without the need to re-enter any data or attachments, and the process of paying the necessary fees for the application.
Director of the Customer Happiness Department at the Federal Authority for Identity, Citizenship, Customs and Ports Security, Nasser Ahmed Al Abdouli, confirmed that the authority has implemented a number of important innovative projects that have contributed to improving the quality of services provided to the public, the most important of which are the proactive services project and a future project to adopt a face print to identify individuals when completing their transactions.
He said that the authority has converted 24 of the 46 main services it provides to proactive services, and the customer can obtain them without submitting a request, such as the passport renewal service for citizens, where the customer is notified that his passport is about to expire, within two weeks or a month, and a message is sent A text message for him, including a link, that includes his passport renewal data, filled in, in an integrated manner, and he only has to make sure that the data is correct and pay the fees, and as soon as he pays, his renewed passport will reach his home within 24 hours.
Al-Abdouli revealed, during media statements broadcast recently, that there is a clear plan by the authority to convert all its services into proactive services, which contributes to saving time and effort for customers and completing their transactions according to the highest quality standards.
He explained that one of the most important future projects that the authority is working on is the project to identify the identity of individuals through the face print, through the digital certification project, which allows the identification of individuals through the face print, which is stored in the database, through which the services can be benefited without the need to Request an ID card, and this project can serve ports, airports, and judicial institutions, to identify individuals remotely, expecting that this project will have a significant impact, and is one of the most important projects that the authority is working on during the next phase, which helps speed up the completion of transactions .
Regarding the authority’s participation in the month of innovation, Al-Abdouli stressed that the UAE is keen to allocate a month every year at the level of government departments to organize innovation events, whether at the level of the federal or local government, pointing out that the authority was keen to participate in the “Emirates Innovates” event at the “Expo”. 2020 Dubai”, through four main events, including an exhibition of innovative future projects, training workshops for the authority’s employees in the field of creativity and innovation, introducing them to modern innovation tools, and a brainstorming project to generate ideas and turn them into future innovations, and on the sidelines of this participation, the authority signed many of the Agreements with strategic partners in the field of developing and improving services in the future of the Authority’s services.
Regarding the innovative solutions provided by the authority to make customers happy, Al-Abdouli confirmed that there are many solutions provided by the authority, foremost of which is the smart application for customers, through which services can be implemented without the need to visit the center, and among these services, passport renewal, applying for a visa Extending the visa, adding a new baby, pointing out that the completion of services through the smart application requires only simple steps, stressing that the application is one of the most important projects implemented by the authority, and contributed to enhancing the journey of customers regardless of which emirate they are in.
Al-Abdouli indicated that among the projects implemented by the authority is the service of tracking shipments and trucks since their entry into the country, and tracking them until they leave the country or reach their destination, with the aim of maintaining community security and strengthening the security system.
He stressed the importance of the ID card, as it is the first identification card for individuals, whether citizens or residents, pointing out that the authority deals with the citizen, the resident, and the visitor, so it was keen to participate in all events, especially “The Emirates Innovates”, to display modern innovations, public participation and take their opinions. In the process of development and improvement in the services provided.
Updated portal
The Federal Authority for Identity, Nationality, Customs and Ports Security stated that the developed version of the digital authentication service for government and private institutions aims to prove the identity of individuals by using the facial recognition feature.
The authority stated in an introductory video that the updated portal allows easy identification of individuals within three seconds to support the business community, without the need to use an ID card reader.
The face print service is available to all Emirates ID card holders of 15 years and over, and through the passport number and the unified number instead of reading the data from the card.
She pointed out that the entities and sectors benefiting from the service are government agencies, the banking sector, various business sectors and the medical sector.
proactive services
The Federal Authority for Identity, Nationality, Customs and Ports Security stated that proactive services increase awareness among customers, as they will be notified of the necessary proactive measures according to their condition, with the aim of reducing the percentage of violators in the country, and the customer’s request will be automatically generated, and notified before the violation period, to increase customer satisfaction by submitting Distinguished service for them in accordance with the best practices and the highest international standards, and reducing the time of service completion.
She stressed that out of facilitating the procedures for providing service to customers, the principle of proactive services was introduced, whereby the system automatically creates a request for the appropriate service that the customer needs according to his data and status, and then notifies the customer of the created request, for the customer to approve without the need to re-enter any data or attachments, and the process of paying the necessary fees for the application.
Director of the Customer Happiness Department at the Federal Authority for Identity, Citizenship, Customs and Ports Security, Nasser Ahmed Al Abdouli, confirmed that the authority has implemented a number of important innovative projects that have contributed to improving the quality of services provided to the public, the most important of which are the proactive services project and a future project to adopt a face print to identify individuals when completing their transactions.
He said that the authority has converted 24 of the 46 main services it provides to proactive services, and the customer can obtain them without submitting a request, such as the passport renewal service for citizens, where the customer is notified that his passport is about to expire, within two weeks or a month, and a message is sent A text message for him, including a link, that includes his passport renewal data, filled in, in an integrated manner, and he only has to make sure that the data is correct and pay the fees, and as soon as he pays, his renewed passport will reach his home within 24 hours.
Al-Abdouli revealed, during media statements broadcast recently, that there is a clear plan by the authority to convert all its services into proactive services, which contributes to saving time and effort for customers and completing their transactions according to the highest quality standards.
He explained that one of the most important future projects that the authority is working on is the project to identify the identity of individuals through the face print, through the digital certification project, which allows the identification of individuals through the face print, which is stored in the database, through which the services can be benefited without the need to Request an ID card, and this project can serve ports, airports, and judicial institutions, to identify individuals remotely, expecting that this project will have a significant impact, and is one of the most important projects that the authority is working on during the next phase, which helps speed up the completion of transactions .
Regarding the authority’s participation in the month of innovation, Al-Abdouli stressed that the UAE is keen to allocate a month every year at the level of government departments to organize innovation events, whether at the level of the federal or local government, pointing out that the authority was keen to participate in the “Emirates Innovates” event at the “Expo”. 2020 Dubai”, through four main events, including an exhibition of innovative future projects, training workshops for the authority’s employees in the field of creativity and innovation, introducing them to modern innovation tools, and a brainstorming project to generate ideas and turn them into future innovations, and on the sidelines of this participation, the authority signed many of the Agreements with strategic partners in the field of developing and improving services in the future of the Authority’s services.
Regarding the innovative solutions provided by the authority to make customers happy, Al-Abdouli confirmed that there are many solutions provided by the authority, foremost of which is the smart application for customers, through which services can be implemented without the need to visit the center, and among these services, passport renewal, applying for a visa Extending the visa, adding a new baby, pointing out that the completion of services through the smart application requires only simple steps, stressing that the application is one of the most important projects implemented by the authority, and contributed to enhancing the journey of customers regardless of which emirate they are in.
Al-Abdouli indicated that among the projects implemented by the authority is the service of tracking shipments and trucks since their entry into the country, and tracking them until they leave the country or reach their destination, with the aim of maintaining community security and strengthening the security system.
He stressed the importance of the ID card, as it is the first identification card for individuals, whether citizens or residents, pointing out that the authority deals with the citizen, the resident, and the visitor, so it was keen to participate in all events, especially “The Emirates Innovates”, to display modern innovations, public participation and take their opinions. In the process of development and improvement in the services provided.
Updated portal
The Federal Authority for Identity, Nationality, Customs and Ports Security stated that the developed version of the digital authentication service for government and private institutions aims to prove the identity of individuals by using the facial recognition feature.
The authority stated in an introductory video that the updated portal allows easy identification of individuals within three seconds to support the business community, without the need to use an ID card reader.
The face print service is available to all Emirates ID card holders of 15 years and over, and through the passport number and the unified number instead of reading the data from the card.
She pointed out that the entities and sectors benefiting from the service are government agencies, the banking sector, various business sectors and the medical sector.
proactive services
The Federal Authority for Identity, Nationality, Customs and Ports Security stated that proactive services increase awareness among customers, as they will be notified of the necessary proactive measures according to their condition, with the aim of reducing the percentage of violators in the country, and the customer’s request will be automatically generated, and notified before the violation period, to increase customer satisfaction by submitting Distinguished service for them in accordance with the best practices and the highest international standards, and reducing the time of service completion.
She stressed that out of facilitating the procedures for providing service to customers, the principle of proactive services was introduced, whereby the system automatically creates a request for the appropriate service that the customer needs according to his data and status, and then notifies the customer of the created request, for the customer to approve without the need to re-enter any data or attachments, and the process of paying the necessary fees for the application.
Director of the Customer Happiness Department at the Federal Authority for Identity, Citizenship, Customs and Ports Security, Nasser Ahmed Al Abdouli, confirmed that the authority has implemented a number of important innovative projects that have contributed to improving the quality of services provided to the public, the most important of which are the proactive services project and a future project to adopt a face print to identify individuals when completing their transactions.
He said that the authority has converted 24 of the 46 main services it provides to proactive services, and the customer can obtain them without submitting a request, such as the passport renewal service for citizens, where the customer is notified that his passport is about to expire, within two weeks or a month, and a message is sent A text message for him, including a link, that includes his passport renewal data, filled in, in an integrated manner, and he only has to make sure that the data is correct and pay the fees, and as soon as he pays, his renewed passport will reach his home within 24 hours.
Al-Abdouli revealed, during media statements broadcast recently, that there is a clear plan by the authority to convert all its services into proactive services, which contributes to saving time and effort for customers and completing their transactions according to the highest quality standards.
He explained that one of the most important future projects that the authority is working on is the project to identify the identity of individuals through the face print, through the digital certification project, which allows the identification of individuals through the face print, which is stored in the database, through which the services can be benefited without the need to Request an ID card, and this project can serve ports, airports, and judicial institutions, to identify individuals remotely, expecting that this project will have a significant impact, and is one of the most important projects that the authority is working on during the next phase, which helps speed up the completion of transactions .
Regarding the authority’s participation in the month of innovation, Al-Abdouli stressed that the UAE is keen to allocate a month every year at the level of government departments to organize innovation events, whether at the level of the federal or local government, pointing out that the authority was keen to participate in the “Emirates Innovates” event at the “Expo”. 2020 Dubai”, through four main events, including an exhibition of innovative future projects, training workshops for the authority’s employees in the field of creativity and innovation, introducing them to modern innovation tools, and a brainstorming project to generate ideas and turn them into future innovations, and on the sidelines of this participation, the authority signed many of the Agreements with strategic partners in the field of developing and improving services in the future of the Authority’s services.
Regarding the innovative solutions provided by the authority to make customers happy, Al-Abdouli confirmed that there are many solutions provided by the authority, foremost of which is the smart application for customers, through which services can be implemented without the need to visit the center, and among these services, passport renewal, applying for a visa Extending the visa, adding a new baby, pointing out that the completion of services through the smart application requires only simple steps, stressing that the application is one of the most important projects implemented by the authority, and contributed to enhancing the journey of customers regardless of which emirate they are in.
Al-Abdouli indicated that among the projects implemented by the authority is the service of tracking shipments and trucks since their entry into the country, and tracking them until they leave the country or reach their destination, with the aim of maintaining community security and strengthening the security system.
He stressed the importance of the ID card, as it is the first identification card for individuals, whether citizens or residents, pointing out that the authority deals with the citizen, the resident, and the visitor, so it was keen to participate in all events, especially “The Emirates Innovates”, to display modern innovations, public participation and take their opinions. In the process of development and improvement in the services provided.
Updated portal
The Federal Authority for Identity, Nationality, Customs and Ports Security stated that the developed version of the digital authentication service for government and private institutions aims to prove the identity of individuals by using the facial recognition feature.
The authority stated in an introductory video that the updated portal allows easy identification of individuals within three seconds to support the business community, without the need to use an ID card reader.
The face print service is available to all Emirates ID card holders of 15 years and over, and through the passport number and the unified number instead of reading the data from the card.
She pointed out that the entities and sectors benefiting from the service are government agencies, the banking sector, various business sectors and the medical sector.
proactive services
The Federal Authority for Identity, Nationality, Customs and Ports Security stated that proactive services increase awareness among customers, as they will be notified of the necessary proactive measures according to their condition, with the aim of reducing the percentage of violators in the country, and the customer’s request will be automatically generated, and notified before the violation period, to increase customer satisfaction by submitting Distinguished service for them in accordance with the best practices and the highest international standards, and reducing the time of service completion.
She stressed that out of facilitating the procedures for providing service to customers, the principle of proactive services was introduced, whereby the system automatically creates a request for the appropriate service that the customer needs according to his data and status, and then notifies the customer of the created request, for the customer to approve without the need to re-enter any data or attachments, and the process of paying the necessary fees for the application.