Condusef announces new free service for older adults: complement to INAPAM and Bienestar

The National Commission for the Protection and Defense of Users of Financial Services (Condusef) announced a new completely free service for seniors added by MetlifeAmerican insurance company.

In this sense, according to what is detailed in a bulletin published on the official website of the government of Mexico, the National Commission for the Protection and Defense of Users of Financial Services (Condusef) announced that it recognized Metlife for its recent implementation of the Protocol for the Care of the Elderly.

According to the statement posted on the aforementioned official website published by Condusef, among the actions implemented by Metlife in its Protocol for the Care of Older Adults highlights that in the call center a “Panic Button” was added for urgent support to older adults, emphasizing that with this they are given comprehensive attention and the protection of personal data to seniors is guaranteed..

For its part, as detailed in the aforementioned document, other notable actions in Metlife's “Protocol for the Care of Older Adults” are the following:

*The update of MetLife's Internal Policy for the care of people with disabilities to incorporate care for the Elderly; “Remote service attention” was integrated, hosted on the website, for claims procedures.

*A registration kiosk was installed to identify older adults, as well as the creation of the “Special attention row” in all Service Centers and Microcenters.

*Interactive Voice Response was designed for quick and easy-access service to seniors.

*A Committee specialized in the care of vulnerable clients was created, which will be in charge of monitoring, monitoring and, if required, coordinating the modification or correction of them and following up until their implementation.

Finally, the Ministry of Finance and Public Credit (SHCP) recalled that the recognition given to Metlife is intended to encourage the financial inclusion of older adults.

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