CFE blackout: How to make a claim for appliance damage, requirements

The massive blackouts took by surprise a large part of Mexicoso if you have experienced damage to your appliances or property due to a power outage attributed to the Federal Electricity Commission (CFE)it is important to know that you can start a claim process at no cost.

There were practically all the states of Mexico who reported a blackout on May 7 and 8, so if you had any impact on your devices such as any household appliance, you should know the following.

The claim process is intended to compensate users affected by failures in the supply of electric power, and must be completed within 30 days of the incident. So make a note to do it as soon as possible.

Requirements for the claim:

– Current contract with CFE Basic Services Supplier.
– Accounts up to date in the payment of electricity bills.
– Presentation of current official identification of the service holder, both original and copy.
– In case of representation by third parties, a simple or notarized power of attorney is required, in addition to the official identification of both (representative and owner), in original and copy.
– Drafting a document detailing the damage suffered by household appliances, electrical appliances or other goods.
– Proof of ownership of the property or, failing that, documents that prove its use, such as lease or sale contracts.

Now, once you have completed the required documentation, it is time to carry out your procedure, this must be done directly at the windows of the CFE Customer Service Centers closest to where you live.

Once you find yourself in the CFE officesit is very likely that as a customer you will have to fill out a “Claim request form for damage to electrical appliances or other property”, pay attention to all the sections to enter the precise information.

The CFE has a response time for these claims of up to 10 working daysthis means that Saturday and Sunday do not count. If you have concerns about the solution, you may be able to follow up on the status of your request by dialing telephone number 071 or by personally visiting the service offices.

It is essential that affected users present their claim on time and properly follow these steps to ensure an effective resolution of your case.

The resolution The end of the process, whether in the form of payment or repair, will depend on the CFE’s evaluation of the reported damages.