British Airways has been forced to cancel or postpone several commercial flights scheduled for this Monday afternoon after suffering a computer failure. The incident has left passengers stranded for hours at airports, with a special impact on Terminal 5 at Heathrow Airport in London.
“We are aware of a technical issue that British Airways is investigating. And we will work with them to provide updates to passengers as soon as they are available. “Heathrow’s systems are operating normally,” a company spokesperson said.
Several local media have commented on this news throughout this Monday, in response to the complaints from dozens of passengers who have spoken out on social networks. The reason for the interruption in its operations has been a computer failure.
This ruling has forced the airline to delay or cancel some flights, some being postponed for more than two hours. Many customers have reported not having updated information on the situation, being trapped inside the planes without news of the departure time.
In addition, The British Airways website has not been up and running either. and has not allowed access to users. “We are experiencing high demand at the moment. Thank you for your patience,” it reads when trying to enter.
This is not the first time that the British company has been forced to suspend flights for this reason. In May 2023, a technical problem in its system affected around 16,000 passengers, who saw their plane cancelled. Additionally, this incident caused widespread delays and problems for customers billing online.
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