Citibanamex, according to official figures from the National Commission for the Protection and Defense of Users of Financial Services (Condusef), is one of the most important banks in all of Mexico, due to the volume of users and operations it has accumulated to date.
Under this understanding, if you are one of the millions of clients that Citibanamex has in Mexico, you will be interested in knowing the warning issued by the National Commission for the Protection and Defense of Users of Financial Services (Condusef) recently.
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And, according to information from the Ministry of Finance and Public Credit (SHCP), From January to April of this 2024, Citibanamex is the financial entity that accumulates the most complaints from users.
In this sense, according to what is detailed by Condusef, Citibanamex There were 3,138 complaints from account holders regarding unrecognized consumption and charges. Although the number represents a drop of 29% compared to the same period last year, it is positioned as the financial institution with the most complaints of this type..
Will the separation of Citi and Banamex affect you?
At the moment, there are many doubts that have arisen among Citibanamex account holders, one of them being whether their money is in danger when Banamex separates from Citi, so we will give you more details immediately.
However, it will be necessary to emphasize this, Citibanamex has made it clear on repeated occasions that the separation of Citi from Banamex will not harm the account holders of this financial institution..
The above means, it should be emphasized, that once Citibank sells the Banamex consumer market, Users’ savings and credit cards will not be damaged or modified in any way..
“Your trust and security are the most important thing for us. Our clients can have peace of mind that their assets are safe,” said the financial institution.
In this way, after the sale of Banamex by Citi is completed, two institutions will emerge: on the one hand, Citi México, which will serve institutional clients, and, on the other hand, Banamex, which will continue to serve institutional clients. of the consumer segments, as well as small and medium-sized companies in the Mexican national territory.
Thus, after the separation of the institutional business, which will remain part of Citi, in consumer banking, the Banamex brand, which has been operating for almost 140 years, will continue to offer its services.
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