Upon being informed of the suspension of the operation of ITA, the airline of the Itapemirim Group, the National Civil Aviation Agency (Anac) determined that the company provide full service to all injured customers. The airline must inform all passengers, individually, about flight cancellations, re-accommodations and also guarantee the reimbursement of air tickets sold.
The Itapemirim Group announced on the afternoon of this Friday, 17, that it “temporarily” suspended the airline’s operations for an “internal restructuring”. According to the company, the decision was taken due to the need for operational adjustments. In a note, the regulatory agency informed that it was communicated on the subject around 18:00. The measures determined by Anac are foreseen in a resolution.
Upon announcing the decision, the company informed that the suspension starts this Friday night, and that passengers with trips scheduled for the next few days should contact the email [email protected].
In turn, the regulatory agency also recommends that passengers with flights scheduled from this Saturday, do not appear at airports before contacting the airline. In addition to indicating the contact provided by the company, the regulatory agency instructed passengers to also use Consumidor.gov.br – a platform for consumer complaints and contact with companies.
The airline had 514 scheduled flights between Friday night and December 31, according to Anac’s Operations Registration System (Siros). Each flight on the company’s aircraft has a capacity for 162 passengers.
After the company’s announcement, the regulatory agency suspended ITA’s license to operate flights. “The safety of air operations is a priority for the Agency. Due to the stoppage of the company’s operations, Anac suspended its Air Operator Certificate (COA)”, says the note from the agency. The Air Operator Certificate is the document that proves that the company has been submitted to the ANAC certification process and is authorized to carry out the intended operations.
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