The Ajman Police General Command received the delegation of the Federal Authority for Identity and Citizenship, Ajman, who attended to review the best practices and initiatives that contributed to the achievement of a number of Ajman Police stations with a five-star rating, in the context of achieving institutional leadership and strengthening community partnership with various authorities and institutions in the country.
The head of the comprehensive city police station, Lt. Col. Ghaith Khalifa Al Kaabi, and the head of the Customer Happiness Department, Major Mohammed bin Hazeem Al Suwaidi, received the delegation, which included Deputy Director of the Department of Identity and Citizenship Ajman Rashid Al Nuaimi, the supervisor of the Khalid Al Rais Center, and a number of the department’s administrators, in the presence of a number of representatives of the police stations. Comprehensive and service development teams in the centers.
The head of the comprehensive city police station welcomed the delegation and commended their visit and their keenness to exchange experiences, stressing that Ajman Police is always keen to enhance its cooperation and exchange its experiences with its partners in various fields, stressing that achieving customer happiness and satisfaction is achieved by simplifying procedures and reducing time, effort and cost of obtaining service, and enhancing Positive interaction with customers enhances understanding of their needs and aspirations to design priority services, in addition to the importance of working on the principle of proactiveness in providing services beyond customers’ expectations.
During the visit, the delegation was briefed on the most successful practices in the field of customer happiness, and the excellent facilities and services provided by the comprehensive police stations to customers. They thanked Ajman Police for their cooperation in exchanging experiences to develop work and improve the quality of service delivery, wishing them more excellence and leadership.
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