Intel recently admitted to a crashing issue with its 13th and 14th-generation desktop processors, offering a two-year warranty extension. But what if you bought a full PC and not just the processor? Will PC makers take care of the problem or try to save money at your expense?
The Verge reached out to more than a dozen PC companies to see how they plan to handle the situation. Some confirmed they would extend their warranties to match or even surpass Intel’s, while others were more vague in their responses.
For all the updates on the case, we invite you to follow their article, which you can find below. Below, instead, a recap of the various answers provided so far regarding the fact that Intel has extended the warranty for crashes to the 13th and 14th generation CPUs.
Defective CPUs: Which PC Manufacturers Will Help You
Among the manufacturers that have confirmed the warranty extension, ASUS, Corsair, Origin PC, HP and iBuypower offer a 4-year warranty; Digital Storm, Falcon Northwest and Maingear have promised a full 5 years, or 3+2 years, while Puget Systems stops at 3 years.
Dell and Alienware have not promised an exact extension, but they say they will cover all costs. Other manufacturers, such as Lenovo and MSI, have not yet provided an official response, while NZXT and Acer have said they are working with Intel to finalize customer support details.
Most PC manufacturers therefore seem willing to support their customers, aligning themselves with the warranty extension offered by Intel. However, some brands are still undecided or unclear in their communications. If you have purchased a PC with a 13th or 14th generation Intel processor, we therefore recommend that you contact the manufacturer to find out their policy on warranty and assistance. In the event of problems, a serious and responsible company should take charge of the situation and ensure customer satisfaction.
The Intel processor bug story highlights the importance of choosing a reliable PC manufacturer that offers good customer service even in complex situations like this. What do you think? Which manufacturers have fared best in this whole situation? Let us know in the comments below.
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