Uber revolutionizes travel safety with a new feature: Encrypted recording with front camera of drivers’ phones. This innovation, announced after successful tests in Sinaloa and other states, comes to guarantee the protection of both users and drivers.
Now, in the event of any incident during the trip, drivers can record encryptedly and send the file to the Uber support teams. This recording is stored only on the driver’s device and can be attached as part of a report in the application.
The function is now available in all cities in Mexico, being another step in Uber’s commitment to the safety of its users. In addition, its implementation is simple and does not involve additional costs or complex configurations for drivers.
With this initiative, Uber seeks not only to promote safetybut also preserve the privacy of the recordings, ensuring that they are only used in relevant situations and in accordance with the platform’s policies.
To ensure a quick and effective response, Uber has a specialized support team available 24 hours a day, 7 days a week, to respond to reports that include encrypted audio or video files.
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