D.hat she certainly hadn’t ordered: when an English woman reached into her fast food order from KFC at the beginning of December, she pulled out a fried chicken head in horror. Dinner is a mess. This literally applies to most KFC orders, but when it comes to this find, the customer actually lost her appetite.
Shortly before Christmas, a photo of the unwanted discovery appears on the appropriate Twitter profile “Takeaway Trauma” – along with the rating that the discoverer Gabrielle left with a delivery service. What stands out: Despite her horror at the chicken head, which “spoiled her lust for the rest of the meal”, Gabrielle even gave the order two out of five stars. This surprises the Twitter community and quickly reaches those responsible.
“We serve real chicken”
The British KFC representative then expressed a detailed apology under the tweet entitled “Probably the kindest two-star rating of all time”. “We are really surprised and shocked by this photo and have had this incident investigated immediately.” However, the company does not want to be ashamed: “To be clear: We serve real chicken – and we are proud of it.” and will something like this happen in rare cases despite strict controls.
For Gabrielle, the story seems to have a happy ending after all: The company contacted her and offered her free KFC food – she agreed. While she is certainly hoping for a headless order, according to her own statement, KFC never wants to cause a “takeaway trauma” again and will soon receive top ratings from her loyal customer again. Bon appetit then!
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