“I don’t want to be an employee or a business manager. »After two years of pedaling for Deliveroo and, in recent months, for Uber Eats, Marine Stieber, Strasbourg, barely thirty, has not changed her mind. This holder of a BTS in industrial product design has accumulated bad experiences as an employee: from unfair bosses to harassment. She therefore created her microenterprise and embarked on Deliveroo. “I didn’t have a boss on my back, I worked five to six hours a day to achieve my goal of 100 euros. But now, to reach it, I have to be connected for ten to twelve hours. I had to complete with Uber Eats, and I realized that my boss was in my pocket, ”she admits.
The click happened in the summer of 2019, when Deliveroo unilaterally lowered its prices. She then took part in a one-day strike. Then came the accident. “A van cut me off and hit me,” she says. I had my knee affected. But since it was the one that had been operated on the year before, for other reasons, the provident fund of Deliveroo did not want to help me and I found myself several weeks without income. It’s so unfair, I didn’t choose which side I was going to get knocked over… I really realized at that moment how unprotected we were. And it kinda destroyed me psychologically. “
An envelope of 10 masks
During the first confinement, Marine had to wait a month to receive a single envelope of 10 masks. Since then, Deliveroo has supplied one per day, but you have to pick it up at the cash desk of a Monoprix every morning. “And then, their communication on contactless delivery is just cinema, since most of the restaurant owners give us the order in person. When we ask them to respect the distances, we get yelled at, she says. The worst part are the customers, who demand that they be delivered to the door on the 5th floor. I was insulted when I asked them to come down so as not to expose me further. The blackmail is even more intense at Uber, where the delivery man is threatened with a red thumb, synonymous, by force, with disconnection. Marine had the symptoms of Covid, but the test came back negative. But she knows that some delivery people continued to work sick, not being able to afford to stop.
The confinement, on the other hand, triggered the creation of Kooglof, an association that she founded with 6 other delivery people and the help of CoopCycle, with the hope of eventually turning into a cooperative. For her, the Scop is the advantages of an employee without a boss. She is already in contact with a dozen restaurateurs in Strasbourg, happy to find an alternative to Deliveroo. “It really gave back a meaning to what I do, says Marine. We participate in the local economy, with local actors. It pained me to take all these orders at McDo with Deliveroo, which took 5.50 euros for delivery. The first customers we deliver congratulate us, I have the impression that there is a real fed up with these big platforms. “