Marketplaces and online services enable users to order groceries and OTC drugs without leaving home. At the same time, their delivery time reaches 20 minutes, Dmitry Zhulin, the co-founder of SberMarket, told Lente.ru as part of a special project dedicated to the 180th anniversary of Sberbank.
“For a customer, an online delivery service is an opportunity to get favorite goods without leaving home, including over-the-counter medicines. A wide range of goods is available to the buyer, which will be brought home within 20 to 60 minutes, ”Zhulin said.
Zhulin also named the most popular categories of goods that users order. So, most often customers are delivered fresh vegetables and fruits, milk, bread, poultry, cheese, water. Moreover, the average weight of a parcel is five kilograms.
“The popularity of home delivery service is growing, the pandemic has had a strong impact on this process, but this is not the only factor. Users began to trust more online payments, services provide high-level services – for example, they return money if the client is not satisfied with the product or the speed of delivery. All this influences a person’s decision when he thinks whether to go to the store or place an online order. Now the e-grocery market is only a few percent, we have room to grow in the future, ”emphasizes the co-founder of SberMarket.
The special project “Lenta.ru” is timed to coincide with the 180th anniversary of Sberbank. It details the large-scale technological and social transformations that humanity is undergoing in connection with the beginning of the fourth industrial revolution. These changes are already affecting genetics, bioengineering, medicine, economics, education and other key areas. Leading experts of Sberbank became the speakers of the project.
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