Some users have reportedly received Firefly Edition from The Last of Us Part 1 damaged and Sony has so far refused to provide replacements.
With a price of $ 99.99 And sold exclusively in the United Statesthe first wave of pre-orders for the most expensive edition of the Naughty Dog remake sold like hot cakes in less than an hour after the game was announced in June.
Now, at the launch of the title, several players are reporting that such an edition arrived damaged upon delivery due to lack of protection during transportation.
Received #TheLastofUsPartI Firefly Edition, but I am EXTREMELY disappointed with the poor packaging used by @PlayStation, resulting in damage! C’mon @AskPlayStation you need to do better, there was ZERO packing material. People paid collector level pricing for this! @Naughty_Dog pic.twitter.com/vw28dhzSOz
– Minneapolite (@revolutionwifi) September 2, 2022
I received the Firefly Edition of The Last of Us Part 1 but I am EXTREMELY disappointed with the poor protection used by PlayStation, which resulted in damage! From AskPlayStation you have to do better, there was ZERO packing material. People paid collector’s prices for it!
Let’s try this again …
This is how my $ 100 collector’s edition was delivered from @PlayStation
As a collector and massive LoU fan, this is severely disappointing. @AskPlayStation 🤬 pic.twitter.com/ybcUlUgQry
– Ains (@Porshapwr) September 2, 2022
Let’s try again. Here’s how my $ 100 Collector’s Edition was delivered from PlayStation. As a collector and huge fan of The Last of Us, this is very disappointing.
According to some testimonies, when users approached PlayStation customer support, it was not offered to them “no option for replacement“. Specifically to the user Porshapwr “a 20% coupon has been offered on a future play order“. It would seem that there is no excess stock to fulfill replacement orders. Sony has yet to officially comment on the affair.
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