So you can request an appointment at Social Security

If you need to go to the Attention and Information Center of the National Institute of Social Security (CAISS) to carry out any type of management such as processing any of the pensions or benefits of the System (retirement, widowhood or Minimum Vital Income) it is necessary to go by appointment. . The offices of the National Social Security Institute (INSS) serve the public from 9:00 a.m. to 2:00 p.m., but always by appointment. The prior appointment can be requested in two ways, online or by phone.

You can request an appointment online from the ‘Your Social Security’ portal (if you have a digital certificate or Cl@ve) and through the Social Security website or the electronic office if you do not have other identification methods. .

Request an appointment online

To carry out this procedure you must access the electronic headquarters of the Social Security, specifically select the option ‘Previous appointment for benefits and other procedures’. A tab will open and you can point to the request you want to submit. After pressing this alternative you can obtain and manage an appointment to carry out procedures in the offices open for public attention of the INSS or the Social Institute of the Navy (ISM). Those who do not have an electronic certificate must first fill in some identifying information: name and surname, ID or passport, telephone number, email address.

Then you will only have to choose if you want the first available appointment in an office of the zip code you have selected or if you prefer to choose the center, the day and the time of the appointment yourself. As a verification system, you will have to answer a security question.

Do not forget that you can also carry out procedures electronically, without having to travel at any time from the electronic office. You can contact this service from the official INSS telephone number or through a message with your queries.

From its official website, the INSS has published a notice in which it advises citizens to carry out the procedures through the electronic headquarters and that the previous face-to-face appointment is the last option. To do this, you can consult the service ‘Application and procedures for Social Security benefits’ where you can indicate what you need. On the website they ensure that if necessary they would contact you to clarify any type of information.

Request an appointment by phone

Another way to request an appointment with Social Security is by phone. You can request an appointment by calling 915 41 25 30 or 901 10 65 70. You will hear an automatic system that the first thing it will do is remind you that you can no longer make an appointment to be attended by phone, that is, the appointment is to attend in person at the INSS offices. The system will give four options to choose from:

– Dial 1 to obtain a digital certificate or permanent key.

– Mark 2 if you want to submit pension applications.

– Dial 3 to submit applications for other benefits (not Minimum Vital Income).

– Dial 4 to submit applications for Minimum Vital Income (IMV).

After entering your postal code and your DNI, the system will provide you with the prior appointment (office, day and time), but it is also possible that it will send you to process it online, where there are more options to choose days. An appointment can be deleted with your DNI/NIE and the locator in the prior appointment service.