The new CEO of Santander Spain, Ignacio Juliá, made his first changes in the organization of work teams in Spain. The restructuring focuses fundamentally on the equipment of the business and technology and operations areas, as well as in the management of remote channels, with the purpose of improving in competitiveness, according to The Spanish and confirmed to this newspaper sources close to the bank. The rest of the areas maintain their structure.
The model is organized in business domains – work groups with multidisciplinary teams, common objectives and complete responsibility for the results account – with the focus on offering the client the best experience, regardless of the channel, and with a lot of emphasis on simplifying processes and products and products and products , and in promoting collaboration between teams.
Sources close to the bank indicate that there will be customer responsible for managing with a unique vision in all channels and ensuring that the offer to the client adapts to its potential and business and business lines based on customer’s need.
The diagnosis is that the bank has a lot ATMs, where sales can be developed a lot.
Santander signed his new CEO in the competition, since Juliá was the CEO of ING in Spain and Portugal until August. It is a moment of changes for Santander, within the framework of a strategy focused on five business lines to reduce costs. Last week, the bank suppressed the regional bosses and appointed new CEOs in the US and Chile.
Discard the purchase of Novo Banco
On the other hand, Santander ruled out to enter the bid to buy Novo Banco and plans to grow organically, according to the entity’s CEO in Portugal, Pedro Castro, and picked up the local press.
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